Customer Service Representative - LATAM Support - Military Veterans

Lutron Electronics Company, Inc


Customer Service Representative - LATAM Support

CR--Cartago

Job ID: 2024-3908
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service
Lutron - Cartago, CR

Overview

Lutron is seeking a resourceful customer-oriented professional to join the LATAM Service Support team as a Customer Service Representative at Lutron's Costa Rica Cartago office location. At Lutron, our number one principle is to take care of our customers with quality goods and services. As a member of our Customer Service team, you act as the voice of our company and will be trusted to exercise good judgement to deliver superior customer service. We are looking for self-starters who want to stretch and develop their customer service skills through meaningful customer interactions.

What you’re going to do:

• Serve as our customer's primary point of contact, delivering an effortless customer experience for all their needs


• Collaborate with other parts of the business in order to resolve issues in a timely manner


• Utilize your problem solving skills to think outside the box and propose solutions to the challenges of our business


• Take the initiative to expand your knowledge of our products and various parts of our business

What’s your impact:

• Your passion for excellence will leave each customer with the feeling of exceptional service




• You will be essential to building relationships with new customers as well as retaining existing ones




• You will help to grow and expand our company by promoting customer retention and sales of new products




• You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills

How you know you’re qualified:

• You have a High School Technical degree (any field) or a Bachelors degree in progress or completed


• You have a minimum 2 years customer facing experience


• You are fluent in English and Portuguese


• Must be located within commutable distance of Cartago CR to accommodate in-office schedule


• You are organized with great written and verbal communication skills

What’s in it for you:

• Competitive and comprehensive benefits package




• Opportunity to grow and develop your career through experiential learning, interactive trainings, shadowing and mentoring




• Exposure to all areas of our business from engineering to production to sales and everywhere in between

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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