Student Services Specialist - The Hub - Enrollment Management - Military Veterans

Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Office of Enrollment Management comprises five functional areas, including The HUB - a one-stop student service center that provides individualized, professional and highly efficient enrollment services to students and families. The HUB and the other offices within Enrollment Management, including the Office of Admission, University Registrar's Office, Student Financials and Enrollment Systems,, and the Office of International Education, work together to provide students, families and the campus community with student support and administrative services from the time of recruitment, to enrollment and all the way through graduation.

The HUB staff are responsible for delivering comprehensive services and counsel for matters related to financial aid, billing and payments, ID cards, and registration and academic records with the goal of supporting and enhancing Carnegie Mellon's recruitment, retention and persistence goals.

The Student Services Specialist (SSS) provides information, resources and services to students and parents in The HUB and works in partnership with the Assistant Directors in our centralized student servicing center. At the front counter, on the phone and via email, the SSS responds to questions from current and graduating students regarding enrollment processes, financial aid, student loans, billing and student account payment, and the sometimes complex intersection of these areas. Carnegie Mellon benefits from an exceedingly diverse student community and all HUB staff members exhibit a high degree of sensitivity and comfort in working in a cross-cultural environment. This staff member must offer well-honed interpersonal skills, accuracy and attention to detail, flexibility on a daily basis, and knowledge of university enrollment procedures as well as a service-oriented approach to helping students and parents. The SSS is expected to seek out information within Enrollment Management or on campus in order to redirect student inquiries, if needed. This position attains an understanding for the inner-workings of the university environment, while offering and expecting opportunities for taking initiative and process improvement.

Core responsibilities include:

• Provide answers to inquiries from the University community via phone, email and in-person regarding Enrollment Management services, which includes Student Accounts Office, Student Financial Aid Office, University Registrar's Office and Enrollment Systems.
• Informed on the following processes and can assist students and parents with the financial aid process and eligibility requirements, basic registration information regarding cross registration, add/drop process, withdrawal and leave of absence, change of grade, etc.
• Responsible for the day to day operations of the ID Card Services station.
• Training new staff members and student ambassadors.
• Participate in on campus events.
• Collect check and scholarship payments and provide students with receipts.
• Provide services including, student requests for on demand/walk in transcripts, documents for financial aid and other enrollment forms.

Flexibility, excellence, and passion are vital qualities within Enrollment Management. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone

who shares our values and who will support the mission of the university through their work.

Qualifications:

• Associate's degree required; combination of education, training and experience will be considered
• Minimum one year administrative and customer service experience required; previous university experience preferred

Requirements:

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location
Pittsburgh, PA
Job Function
Enrollment and Registration
Position Type
Staff - Regular
Full Time/Part time
Full time
Pay Basis
Hourly
More Information:

• Please visit " Why Carnegie Mellon " to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• 
  Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
• Statement of Assurance