Service Writer - Military Veterans
at John Deere
Service Writer - Classification - Exempt
Job Summary
The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs, daily operations of shop functions, field service functions and delivery functions.
Essential Functions
- Provide service information to customers, schedule customer service needs, add segments to work orders containing job information
- Assist in the appraisal and quote process for equipment repair.
- Coordinate parts and labor requirements with Service Manager for work orders.
- Assist in scheduling shop assignments, field service work and delivery of equipment.
- Establish or adjust work procedures to meet schedules and deadlines.
- Open and close work orders.
- Provide clerical assistance, including some correspondence and data entry.
- Develop positive customer relations by accurately communicating repair status and charges for equipment repairs.
- Greet service customers and answer calls to schedule service appointments.
- Advise customers of estimated service and repair costs.
- Review details of service/repair invoice to ensure customer understanding of services provided.
- Communicate progress of repair/service orders
- High school diploma required.
- 2-4 years experience in automotive/construction service administrator role.
- College or technical school certificate/degree preferred.
- Strong computer skills, including experience with Excel preferred.
- Excellent customer service/communication skills required.
Doggett is an Equal Employment Opportunity Employer
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.