Shop Service Manager - Military Veterans
at John Deere
- Pay $80,000 - $110,000 / year
• Assures the service department is adequately staffed by recruiting, hiring, and promoting the right employees for the right positions.
• Ensures the service department develops and efficiently and effectively processes repair orders.
• Accountable for creating and maintaining a positive Customer Experience at every point, building collaborative relationships.
• Ensures the service team communicates promptly with customers to produce positive results.
• Implements and monitors ongoing actions to maintain high customer satisfaction and loyalty.
• Enhances employee performance through effective ongoing evaluations, recognition, rewards, and corrective management practices to produce adequate results.
• Coordinates effective technician scheduling of service work, including ongoing adjustments.
• Monitors the achievement of departmental business objectives (strategies, profit/budget plans, etc.) consistent with KMI's policies, regulations, and expectations.
• Ensures technicians are being effectively managed daily to maximize productivity and morale.
Experience, Education, Skills, and Knowledge
• 5+ years of previous experience as a service shop Manager/Supervisor or related shop service experience
• High School Diploma or GED equivalent. A two-year degree or certificate from a college or technical school is preferred.
• Bilingual Spanish/English language preferred but not required
• Experience using standard desktop applications such as Microsoft Office and Internet applications
• Effective communication skills (written and verbal)
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.