Shared Administrative Associate (OA) 12 Month Register (Amended) - Military Veterans

Duties

WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GOVERNMENT ENTITIES (TE/GE) DIVISIONS?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: SBSE (Exam and Collection), LB&I, and TEGE

The following are the duties of this position at the full working level.

• Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.

• Validates and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as the Examination Return Control System (ERCS), Report Generating System (RGS), Integrated Collection System (ICS), Entity Case Management System (ECMS) and Integrated Data Retrieval Systems (IDRS).

• Verifies completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data such as ERCS/AIMS/IDRS data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.

• Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.

• Retrieves from business unit automated systems such as ERCS, RGS, CEAS, ICS, Entity, and ATFR and IDRS a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.

If this position has promotion potential and you are selected at a grade level lower than the full working level, you may be non-competitively promoted to more complex duties and work more independently, as your career progresses. For example, you may be hired as a GS-05, but if the position has promotion potential to GS-11, then you can move from a GS-05 to a GS-11 in as little as three years. Promotions are not automatic, and may occur after you have:

• met time-in-grade requirements;
• performed at an acceptable level of competence; and
• demonstrated your ability to perform work at the next higher grade level.

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ ( https://www.irs.gov/individuals/get-transcript ) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.
• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.

OR
Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
A combination of education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE GS-6 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.

You must meet the following special requirements:

In addition to the experience and/or education requirements identified for this position, applicants must also demonstrate a typing proficiency of 40 words per minute. Applicants must be able to demonstrate a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). For this position, you may be asked to participate in a performance test, present a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying your proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test at a later step in the process.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Vacancies to be filled as follows. Please see locations information above, to find the street address, city and state for each Building Code.

• 1 Vacancy in Lafayette LA1651
• 7 Vacancies in Boston MA0131
• 4 Vacancies in Andover MA0137
• 2 Vacancies in Brockton MA5955
• 3 Vacancies in Baltimore MD0055
• 1 Vacancy in Detroit MI0800
• 2 Vacancies in Farmington Hills MI2097
• 2 Vacancies in Parsippany NJ4531
• 5 Vacancies in Edison NJ4541
• 2 Vacancies in Paramus NJ4571
• 2 Vacancies in Freehold NJ4611
• 7 Vacancies in Springfield NJ4721
• 1 Vacancy in Trenton NJ5105
• 2 Vacancies in Las Vegas NV7516
• 3 Vacancies in New York NY0282
• 4 Vacancies in New York NY0350
• 1 Vacancy in Holtsville NY0376
• 1 Vacancy in White Plains NY6385
• 4 Vacancies in Brooklyn NY7288
• 4 Vacancies in Buffalo NY7340
• 7 Vacancies in Bethpage NY7501
• 6 Vacancies in Cincinnati OH0189
• 1 Vacancy in Dayton OH0195
• 2 Vacancies in Oklahoma City OK1356
• 1 Vacancy in Portland OR0043
• 3 Vacancies in Philadelphia PA0277
• 1 Vacancy in King of Prussia PA0507
• 1 Vacancy in Philadelphia PA0809
• 1 Vacancy in Horsham PA0865
• 1 Vacancy in Guaynabo PR4001
• 2 Vacancies in Providence RI7097
• 1 Vacancy in Columbia SC0068
• 1 Vacancy in Charleston SC1149
• 1 Vacancy in Knoxville TN0076
• 6 Vacancies in Dallas TX0284
• 5 Vacancies in Houston TX0297
• 6 Vacancies in Houston TX0298
• 3 Vacancies in Farmers Branch TX0302
• 2 Vacancies in Austin TX2038
• 2 Vacancies in Houston TX2298
• 2 Vacancies in Fort Worth TX2653
• 4 Vacancies in Austin TX2835
• 3 Vacancies in San Antonio TX2982
• 3 Vacancies in Salt Lake City UT1522
• 2 Vacancies in Richmond VA0088
• 1 Vacancy in Vancouver WA0094
• 4 Vacancies in Seattle WA0101
• 1 Vacancy in Tacoma WA8075

Additional information

• Subject to a 1-year probationary period (unless already completed).
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages .
• This is a bargaining unit position.
• Tour of Duty: Monday-Friday, Dayshift
• Alternative work schedule, staggered work hours or telework may be available.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Relocation expenses - No
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

Though many locations may be listed, you will be limited to a maximum of 3 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 05/06/2024, 07/26/2024, 10/04/2024, 12/17/2024. This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 5 days prior to the additional cut-off date(s). Eligible applicants in the highest category who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date who place in the highest category will be considered next. Selections from this announcement may be made no later than (NLT) 03/11/2025.

Vacancies to be filled as follows. Please see locations information above when making, to find the street address, city and state for each Building Code.

• 1 vacancy in AL1213
• 3 vacancies in AL2203
• 3 vacancies in AR0063
• 2 vacancies in AZ0058
• 1 vacancy in AZ6886
• 2 vacancies in AZ7748
• 1 vacancy in AZ7887
• 5 vacancies in CA0150
• 2 vacancies in CA0154
• 4 vacancies in CA0273
• 4 vacancies in CA0281
• 2 vacancies in CA0316
• 7 vacancies in CA0521

Additional location information in the How you will be evaluated section and Education section

Read more

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits .
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  
  

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Applies Technology to Tasks
• Customer Service (Clerical/Technical)
• Decision Making
• Integrity/Honesty
• Manages and Organizes Information
• Technical Competence
• Writing

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must receive a rating of category CAT A/B or CAT C to be rated as "well qualified" to receive special selection priority.

Vacancies to be filled as follows. Please see locations information above, to find the street address, city and state for each Building Code.

• 3 vacancies in CA6116
• 3 vacancies in CA6139

• 4 Vacancies in Glendale CA6218
• 3 Vacancies in El Monte CA7023
• 1 Vacancy in Fresno CA7226
• 3 Vacancies in Santa Ana CA7395
• 1 Vacancy in Woodland Hills CA7816
• 1 Vacancy in Fresno CA7898
• 1 Vacancy in Palm Springs CA7903
• 1 Vacancy in San Bernardino CA8050
• 1 Vacancy in Carpinteria CA8479
• 1 Vacancy in Westminster CO1989
• 2 Vacancies in Hartford CT0013
• 1 Vacancy in New Haven CT0061
• 3 Vacancies in Norwalk CT3438
• 2 Vacancies in Washington DC0022
• 2 Vacancies in Washington DC0198
• 4 Vacancies in Miami FL0061
• 2 Vacancies in Jacksonville FL0067
• 9 Vacancies in Plantation FL2437
• 6 Vacancies in Orlando FL3132
• 1 Vacancy in Lakeland FL3143
• 4 Vacancies in Atlanta GA0087
• 4 Vacancies in Atlanta GA2004
• 3 Vacancies in Decatur GA2493
• 3 Vacancies in Smyrna GA2713
• 2 Vacancies in Indianapolis IN0133

See additional locations in Education section

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits .
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  
  
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
  
• Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
  Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. ( Cover letters are optional.) Please view Resume Tips.
  It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
• Online Application - Questionnaire
• Education - See Education Section above
• Registration/License (if applicable) - active, current registration/license
• Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
  10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15 , along with the required documentation listed on the back of the SF-15. Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability). Refer to FedsHireVets for additional information on veterans' preference.
• Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
• Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
• High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).