Technology Lead - US - Military Veterans

Infosys is seeking to hire a Telecom Engineer. This position’s primary responsibility will be to provide technical expertise, troubleshoot incidents and perform the day-to-day operational activities independently. The chosen candidate will assist in the telecom administration activities and impact analysis on existing Data center, Network, Telecom and Security Infrastructure. The role holder will be responsible for all the telecom related activities including telecom related change management & problem management, technology currency initiatives, addressing security vulnerabilities related to network & telecom. All the activities will need to be performed with high quality, timeliness as well as compliance to laid down processes.

Required Qualifications:
• Candidate must be located within commuting distance of Jacksonville, FL or be willing to relocate to the area. This position may require travel to project locations.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
•Experience in Cisco voice networks and VOIP support.
• At least 2 years of experience in Cisco Voice and UCCE administration and maintenance.
• Experience in Verint Maintenance & Support.
• Experience with network management and monitoring tools such as SolarWinds and Cisco.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
• Experience of experience in Routing and Switching.
• Knowledge of call center technologies, ConvergeOne platform.
• Willing to work in production support and on-call rotation for support of systems outside of normal business hours including weekends.
• Strong communication and Analytical skills.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.
• This job requires physical handling of telecom equipment across the premises including the datacenter.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.