Mutual Fund Trader - Military Veterans
at First Command Financial Services, Inc.
How will your role impact First Command?
The Client Service Center (CSC) is the primary support center for First Command’s clients and field partners and has a deep culture of client-obsessed service and the highest ethical standards. The Trader role supports our clients, employees, and field partners, with a full range of servicing by responding to inbound calls, performing trade executions, money movement requests, account corrections, problem-solving, offline report monitoring, and acting as a client advocate in all situations.
This position supports investment trade execution and requires knowledge of brokerage and investment operational functions as well as regulatory rules and reporting requirements. The TRADER must accurately execute trades via First Command’s brokerage platform and/or ticketing system. This position requires a consultative approach to ensure advisor and client requests are accomplished while meeting industry and/or First Command regulations, policies, and procedures. Acting as a Subject Matter Expert, the TRADER will participate, both individually and collaboratively, in divisional projects of varying service and operational nature, including but not limited to report monitoring, relationship development, training, documentation, and process improvement.
What will you be doing?
- Demonstrated passion for people, having a strong client focus, and desire to provide a superior level of service
- Demonstrate integrity and high ethical standards
- Strong ability to successfully balance competing priorities in a fast-paced environment
- Superior customer service skills with the ability to diffuse situations and solve conflicts in a cordial manner
- Specific operational knowledge of investment products (specifically mutual funds, variable annuities, and mutual fund wrap programs)
- Thorough understanding of the financial industry and policies, procedures, and regulatory requirements related to investment trading
- Ability to partner and collaborate in cross-functional teams for client support and issue resolution
- Strong interpersonal, communication, and time management skills
- Strong analytical and problem-solving skills
What value will you provide?
- Assist clients and advisors with trading strategies, executing investment trades, and money movement transactions
- Assist with questions and education for employees, clients, and field partners regarding investment trading policies and procedures
- Partner with Quality Management (QM) to resolve client concerns; involves speaking directly with clients to better understand the situation and working with Support Staff, outside Business Partners, and/or QM to reach a resolution
- Conducts insightful problem solving for clients taking the time to investigate the client’s current situation and ask questions to learn what course of action is in the client’s best interests
- Follow up with clients when necessary to provide status updates and to close out service requests
- Required to document details of all client and advisor interactions
What skills/qualifications do you need?
Education
- Bachelor’s degree or equivalent work experience required
Work Experience
- 2+ years of brokerage industry or equivalent experience required
- 1+ years of contact center experience preferred
- 1+ years of experience in brokerage and investment trading preferred
Certifications
- Series 7 and 66 (or equivalent) required and/or must be obtained within 180 days from licensing start date
- Life & Health Insurance License required and/or must be obtained within 180 days from licensing start date
#LI-NC1
Fort Worth, TX
Get Your Next Career Squared Away!
Who We Are
Founded in 1958 by a retired Air Force officer, First Command Financial Services, Inc. is committed to helping military members, federal employees, and their families get their financial lives squared away. Through an international network of more than 580 Financial Advisors, our company provides lifetime financial coaching to assist nearly 300,000 clients in their efforts to reduce debt, build wealth, manage risk, and pursue their financial goals. More than 620 employees based in our Fort Worth, TX home office provide a wide range of support services to our Financial Advisors across the country and abroad.
A Career That Fits Your Military Life
At First Command, we are committed to providing job opportunities for military service members, veterans, and military spouses. Your understanding of the challenges and opportunities associated with life in the military makes you an ideal candidate to serve as a First Command Financial Advisor. And with offices near almost every major military installation in the U.S. and abroad, we’re prepared to help you sustain and grow your business even as you PCS from base to base.
Training Program
Our comprehensive training program is the product of more than 60 years of experience helping military families plan for and pursue their goals. The practical knowledge and skills you will gain through this program, supplemented by your understanding of military life and passion for making a difference, will serve as a sturdy foundation for your new career.
When you become a First Command Financial Advisor, you will be a vital part of the First Command team. You will be joining an organization that values veterans and their families while supporting your desire to be the driving force behind your own second career.
To serve our growing client base, we are now actively hiring qualified financial advisor candidates. To learn more about this opportunity to build a career that allows you to make a real difference in people’s lives, please visit our careers page or contact one of our recruiting specialists today at recruiting@firstcommand.com.