Service Manager - Military Veterans
at John Deere
- Pay $50,000 - $70,000 / year
PURPOSE
Be responsible for effectively coordinating service activities within the service department, facilitating maintenance and repairs on customer equipment thereby leading to excellent customer satisfaction, attracting and retaining outstanding talent, and effectively engaging with customers and department personnel. These activities will lead to the safe, efficient, and profitable operation of the service department.
BASIC FUNCTIONS AND RESPONSIBILITIES
- Answers telephone calls from customers when they are experiencing mechanical/technical problems with equipment. Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customers satisfaction.
- Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal
- Reviews all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.
- Schedules and assigns jobs and work areas to technicians according to their mechanical skills and knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.
- Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturers requirements
- Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order
- Assists with the development and training of Service Department personnel and completes performance reviews for Service Department staff
- Monitors service department processes and employee actions to ensure compliance with the Quality Equipment Safety Manual
- Schedules routine maintenance of Company-owned vehicles
- Always conducts self so as to be an ambassador of the dealership
- Executes annual Service Department goals and budget, in alignment with the organizations financial and operational objectives
- Performs other managerial duties, as required, and location functionality duties, as needed
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
- Minimum 3 years experience in Service Department operations
- Minimum 1-2 years experience supervising/leading others, preferred
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- High School Diploma or Equivalent
- Valid drivers license and must maintain a driving record per insurance carrier standards
- Familiar with John Deere and competitive products, preferred
- Strong organizational skills and leadership abilities
- Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary
- Ability to speak effectively one-on-one or before groups of customers or employees of the organization
- Ability to interpret department financial statements
- Ability to negotiate customer complaints to a satisfactory resolution
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to work extended hours and weekends
- Excellent customer service skills, required
PHYSICAL DEMANDS
Weight Requirements: Lifting up to 50 lbs.
Mobility:Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of time
Visual: Working with PC, smart devices, and close detailed work
Driving:Occasional Short and long distances
Dexterity:Ability to grasp and manipulate standard tools and office equipment
Noise: Medium to High
USA
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.