Patient Services Coordinator - Military Veterans

Department Name: 7A820:Division of Pediatric Dentistry

Job Summary:

The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner.

This position is responsible for the check in registration of patients. The successful candidate will maximize patients' financial coverage through proper registration and verification of benefits.

Duties include:

• obtain demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments
• collect co-pays and amounts due at time of service
• answer basic insurance coverage questions
• process and maintain registration information in the electronic health record
• screen and directs incoming calls
• process referrals
• provide excellent customer service

Internal Employee Being Considered

Skills /Knowledge/Abilities:

Customer service focus, teamwork, effective written and verbal communication, empathy, judgment, problem solving, organizational knowledge, attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, computer literacy, proficiency with sequential numbers, sensitive to patient privacy.

Position Time Status: Full-Time

Required Education:

HS

Required Related Experience:

4 yrs

Required License/Registration/Certification :

None

Preferred Education/Experience:

Candidates with medical and/or dental office preferred.

University Community of Inclusion:

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.