Customer Service Representative - Military Veterans
at TKC Holdings, Inc.
Overview
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position
Wage $16.50 per hour$300 BonusPotential to earn up to $300 monthly BonusFull time with BenefitsMUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREATraining: M-F 8am-4pm (3weeks) 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.
Essential Functions, Duties, and Responsibilities
- Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
- Process customer orders, deposits, track shipments and answer customer questions.
- Process a variety of administrative tasks as a result of the customer call or chat.
- Consistently meet establish performance metrics and quality standards.
- Complete other duties assigned by management.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
- Ability to attend two-week training from 8am to 4pm Monday through Friday
- Knowledge of basic PC and Microsoft Office skills
- Prior customer service experience preferred
- Excellent verbal and written communication skills
- Professional and upbeat telephone voice
- Ability to type 30 wpm
- Must be at least 18 years old
- Must live in the St. Louis metropolitan area
Keefe offers comprehensive benefits to all regular-full time employees:
- Medical w/prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
- Dental
- Vision
- Basic Life and Basic Accidental Death and Dismemberment Insurance
- Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
- Paid Time Off
- Company Match for the 401(k) Retirement Savings Plan
- Weekly Pay
- We now also offer DailyPay providing you immediate access to earned wages.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
St. Louis, MO
TKC Holdings, Inc. is the parent company for Trinity Services Group, Keefe Group, and Courtesy Products. This makes us one of the nation’s largest providers of food service and secure product delivery to the corrections, hotel and accommodations industries. We specialize in leading distinctive market segments by offering superior products and unmatched customer service. Mission: We are committed to consistently delivering quality support services and products to our customers with integrity and innovation while fostering the career development of our team members. Trinity Services Group provides outsourced food services to more than 300,000 inmates at over 400 correctional facilities across 40+ states (including Puerto Rico and the US Virgin Islands). Trinity’s WORK. FEED. SUCCEED. vocational training helps reduce recidivism by preparing inmates for a career in the food service industry upon their release. Through comprehensive classroom and hands-on instruction, they learn to work in a commercial kitchen, feed their peers and succeed in a professional food service environment. Keefe Group is comprised of six companies, each focused on distinct aspects of commissary operations: Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, ICSolutions, and Advanced Technologies Group. At Keefe, we focus exclusively on corrections, developing the most innovative products and services and making customer satisfaction our number one priority. Courtesy Products has been delivering the finest coffee products and supplies to the lodging industry for more than 60 years. We are now the nation's largest provider of in-room coffee; a trusted source for in-room, housekeeping and guest amenity products; and a developer of innovative operating supplies.