CUSTOMER SERVICE CLERK---Frontline - Military Veterans
at Navy Exchange Service Command (NEXCOM)
Job Summary:
- Assists a higher level customer service representative in performing duties such as taking special orders providing layaway services resolving routine customer complaints operating a cash register etc.
Assists in taking special orders for authorized merchandise including items from mail order catalogs provides layaway services and resolves routine customer complaints. Assists in making refunds or exchanging merchandise for authorized patrons checks merchandise for damage or ticket switching ensuring sales receipts are present contacts appropriate personnel to return merchandise to stock. Requests for refunds and adjustments as well as customer complaints that are unusual in nature are referred to higher grade associate.
- - Assists in maintaining records and logs pertinent to customer service transactions handled as well as keeping in a current status the catalogs and price sheets for authorized items.
- - Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund. Completes daily cash reports and ensures proper balance.
- - Carries out policy of courtesy and service. Exercises tact good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies merchandise sold and services offered.
- - Performs other related duties as assigned
Requirements
GENERAL EXPERIENCE
1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
Goose Creek, SC
WELCOME TO Navy Exchange Service Command (NEXCOM)!
The Navy Exchange Service Command (NEXCOM) is the headquarters for the worldwide NEXCOM Enterprise and is one of 11 commands under the Commander, Naval Supply Systems Command (NAVSUP).
NEXCOM offers exciting opportunities to join a unique provider of goods and services to Navy Sailors and their families around the world. We are a $2+B enterprise, operating over 300 Navy Exchange retail locations and 100 Navy Hospitality locations around the US and in 13 foreign countries, on nearly 100 Naval Bases globally. Our NEX oversees the operation and management of retail stores, food services, hotels, auto shops, and other services.
NEXCOM oversees six primary business programs:
- Navy Exchange (NEX) Retail Stores and Services
- NEXCOM Hospitality Group
- Uniform Program Management Office (UPMO)
- Navy Clothing Textile and Research Facility (NCTRF)
- Ships Stores Program
- Telecommunications Program Office (TPO)
With the exception of the Ships Store Program, the NEXCOM Enterprise conducts its operations as a federal non-appropriated funded instrumentality. As such, the command is self-supporting with 70 percent of its profits given to Navy Morale, Welfare and Recreation (MWR) programs and the remaining 30 percent reinvested in NEX buildings and equipment.
NEXCOM is a military organization and is subject to congressional legislation as well as oversight from the Department of the Navy. NEXCOM’s parent command is the Naval Supply Systems Command (NAVSUP).
The NEXCOM Enterprise boasts over 14,000 civilian associates in a wide variety of jobs worldwide, over 40 percent of whom are military affiliated as either family members or veterans. The bulk of NEXCOM’s workforce is comprised of government non-appropriated civilians, many of whom are also military affiliated as either family members or veterans. This combination of military leadership and civilian business expertise enables NEXCOM to perform its unique mission for the Navy.
Our mission is to provide authorized customers’ quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families
Remember, you will come for our benefits but you will stay for the mission!