Clinical Operations Support & Referral Coordinator - Military Veterans

The Clinical Operations Support & Referral Coordinator supports the School of Dentistry (SOD) in providing key operational support in the areas of referrals, implant coordination and student scheduling. This position ensures that patients have access to specialty services and that care is coordinated for both internal and external referrals to SOD clinics, and that student providers are appropriately reviewed and assigned to patients. Additionally, this position assists with implant coordination, providing backup support as needed.

Responsibilities for this position include, but are not limited to:

Referral Coordination

• Establish and standardize systems and procedures for the distribution and use of health information throughout the SOD, coordinating and referral functions with all SOD clinics.
• Ensure current and standardized referral policies and workflows. Prioritize referrals by and address in a timely manner.
• Partner with the Patient Experience team to ensure complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
• Work with color group directors and specialty clinic faculty to ensure appropriate and complete assignment of students to referred patients.
• Review details and expectations about the referral with both ordering providers and patients. Request new referrals to be ordered when applicable.
• Identify and utilize community resources; establish relationships with servicing providers and staff
• Serve as the point of contact for patients and speciality providers for any questions or rising concerns. Assist in problem solving potential issues related to referral including language or social barriers.

• Understand process, guidelines and best practices for purchasing implants and implant-related products.
• Assist in maintaining a database of all implant activity, current and historical, at SOD. Prepare reports as necessary.
• Review and maintain awareness of surgical schedules for SOD faculty, residents, staff and students. Communicate with Residents, Faculty, Students and staff about any schedule changes or irregularities.
• Assist in developing effective processes and procedures for the Implant Program.

• Review student patient lists to ensure timeliness of care.
• Interface with Color Group leaders to ensure accurate patient assignment and equity in distribution of patients for students.
• Assist Student Scheduling Coordinator as assigned.

• Serve on Department, School and University-wide committees, as appropriate.
• Continue professional development through attendance of courses, workshops, seminars and other meetings.
• Assist with accreditation and other special projects, as assigned

• BA/BS degree OR a combination of related education and work experience to equal at least 4 years.
• Experience in a medical or dental setting to include patient interaction/communication
• Excellent written and verbal communication, interpersonal and customer service skills.
• Ability to interact and communicate effectively with diverse populations
• Experience with data analysis and process improvement

• Familiarity with electronic health software
• Experience ordering supplies and/or equipment, especially within EFS
• Experience in Microsoft systems and/or Google Docs; experience working with and creating spreadsheets, reports, tracking systems, etc.
• Self-motivated and strategic-minded
• Project management coursework or skills