Field Service Engineer - Military Veterans

Job Title:

Field Service Engineer

Job Description:

The Field Service Engineer will be responsible for full cycle product support for our Purification Systems. This includes responsibility for product start-up and commissioning , customer training, technical support and repairs and troubleshooting. Other work would include conducting preventative maintenance and service call s in the field while maintaining strong relationships with our clients. The FSE will regularly require assistance from more senior staff in order to meet position objectives.

Responsibilities:

• Delivers customer service support and assistance to troubleshoot, repair and upgrade equipment during field visits . Service is also provided via phone or email as applicable.
  
  

• Travel to customer's facilities as required ( primarily domestic travel).
  
  

• Provide customer training on Entegris gas purification products.
  
  

• Promote and execute Preventative Maintenance Agreements.
  
  

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
  
  

• The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces, gas leaks, pressurized systems) is a must .
  
  

• Provide support to global and domestic FSE (Field Service Engineer/Technician) peers.
  
  

• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
  
  

• Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation.
  
  

• Create reports as required .
  
  

• Provide detailed verbal and written feedback to Engineering, Quality and other departments as necessary.
  
  

• Travel to domestic sites in support of routine work on site (PM, commissioning) for less complex product lines.
  
  

• G as license and over 5 years' experience in construction or gas company for construction license
  
  

• ( 가스 산업기사 이상의 자격증 과 건설면허에 적합한 5 년이상 건설회사 및 가스회사의 경력 증명 )
  
  

• Prefer Electronic , electrical engineering , Chemical /gas engineering or related with gas equipment major
  
  

• Technical, engineering or scientific degree or equivalent field service experience required
  
  

• Entry level position: 0-3 years e xperience .
  
  

• The ability to understand and take full responsibility fo r technical issues, after progressing through factory training, is required .
  
  

• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.
  
  

• Understanding of electronic and mechanical systems required
  
  

• Strong computer and communication skills . Ability to problem solve independently while out on field
  
  

• Semiconductor industry experience a plus
  
  

• Experience with product start-ups, repairs, upgrades, training, technical support and preventative maintenance a plus
  
  

• Valid Passport required (to travel at various sites out of the Korea), and valid driver's license