Work Order Desk Assistant | Davidson College - Military Veterans

The Work Management Assistant maintains the communication command center for Physical Plant. The Assistant handles all requests for service from faculty, staff, Residence Life and College Housing and dispatches appropriate Plant personnel. Calls for Motor Pool, the Warehouse, and all Plant Shops come to this assistant. The Assistant also coordinates the reservation and key distribution of motor pool vehicles. Oversee the department's work management system by: -receiving work requests via phone and/or email; -creating work orders and following them through completion and closure; -entering all labor hours worked and material costs to each work order; -maintaining accurate and timely work order status by reviewing open or current work orders and communicating issues or problems with shop supervisors -providing technical support for the work order management system by training and supporting users on data entry, tracking & work order desk operations; -responding to questions from Plant staff regarding work management system software; -assisting the CAD System Operator in troubleshooting work management software issues. Conduct communication lines for work management by: -maintaining open lines of various forms of communication (text, phone); -managing dispatch of appropriate Plant personnel; -preparing work management reports, forms and other material for the Facilities Business Director; -addressing questions and requests from faculty, staff, students and parents; -providing timely and pleasant communication with customers detailing specific needs of work requests and status updates when requested; -conducting office support and other required clerical tasks that are required for the operation of the Physical Plant. Coordinate requests for campus event set-ups by: -receiving event set-up requests and diagrams of space; -determining that timing and location for set-up and break-down coincide with other events on the campus calendar; -communicating other service requests for a set-up to the appropriate shop; -providing set-up plan or diagram to project crew supervisor; -facilitating communication of questions, issues, last minute changes between customer and project crew. Administer the Motor Pool vehicle reservation system by: -arranging vehicle requests; -renting vehicles as needed; -distributing keys and paperwork to customers; -tracking vehicle inspections and vehicle fuel charge backs. Minimum Qualifications: High School Diploma 3-5 years responsible experience in an office support capacity. Intermediate proficiency in Microsoft Word and Excel required. Applicants must have exceptional and accurate data entry skills and an ability to communicate clearly and concisely. The ability to perform responsible and difficult support functions involving the use of independent judgment and personal initiative is crucial to success. Must be able to work independently completing job requirements in the absence of supervision. Must establish and maintain pleasant and effective working relationships with those contacted in course of work. Commitment to teamwork and flexibility in assisting with various operations of the Physical Plant. Special projects and other duties as assigned. Preferred Qualifications: Work experience with maintenance management software, database systems, Sequel and report generating software preferred. Knowledge of facility maintenance or building components and/or work in higher education environment a plus. Information about how to submit an application can be found at https://employment.davidson.edu