Student Services and Technology Specialist | University of Wisconsin Madison - Military Veterans

Job Summary: Our Wisconsin School of Business Student Services and Technology Specialist will be focused on providing student services and associated technical support to incoming and continuing Executive MBA (EMBA) and Professional MBA (PMBA) students, as well as to program faculty and staff. The person in this role will be part of the MBA & Master's Program Office and will collaborate with team members to support the EMBA & PMBA programs as well as provide student assistance to other MBA & Master's programs. The successful candidate will be relationship oriented, demonstrating a desire to work in a team environment, and will possess a cultural competency in working effectively with a diverse group of students and staff. Additional responsibilities that are also part of this role include: - Help students and instructors in the EMBA and PMBA programs navigate the audio/visual and conferencing technology that is built into the hybrid-flexible classrooms. - Manage non-credit students in the programs. This will include tracking badge course availability, following up with non-credit students on the waitlist, tracking badge completion progress, issuing badges on the Badgr Platform, and working to aid in the retention of non-credit students. - Manage student access to software tools, such as AWS, @Risk, Snowflake, and others which they will use in their program courses. - Support students with learning platforms and collaboration tools used throughout their programs. - Provide curricular and budget support, including purchasing student and course materials. - Assist in planning orientation, residencies, and applied learning programs. - Assist in onboarding of faculty members to instructional technology used while teaching in the programs. - Support the measurement of programs learning goals that align with the AACSB standards - Communicate with students via the Program Office inbox and follow up with individuals on inquiries. Initially as the person in this role begins to train and understand the role, the job will be 80% on-site. After the role is more fully understood, the position may be increasingly remote, if preferred, up to a maximum of 40% remote. A typical work schedule for this position includes working in-person one evening each week as well as one Saturday and Sunday each month. Responsibilities: Provides subject matter expertise in the development and execution of programs within the scope of student learning and development. Organizes the facilitation and development of curriculum design for on-going and new educational initiatives. Strives to create a welcoming, equitable, and inclusive work environment. 30% Creates and maintains schedules, logistics, and resources for one or multiple student affairs programs, activities, and/or services 20% Organizes student-focused programming and resources to promote new and ongoing educational initiatives 10% Serves as a subject matter expert regarding student affairs to internal and external stakeholders 10% Generates and analyzes reports of curricular and unit outcomes 10% Writes, edits, and publishes content for various communication projects and marketing platforms to align with strategic initiatives and established communication campaigns 5% Provides other support duties as assigned in the academic & student affairs programs including but not limited to collecting, organizing, interpreting, & disseminating data to identify program needs, improve effectiveness & enhance student experience 5% Assist students and instructors by providing basic training and technical support in settings such as classrooms, student collaboration rooms, and distance learning platforms. 5% Analyze, test, troubleshoot, resolve issues, and provide feedback regarding learning technologies in support of students and instructors. 5% Provides consultation, training, and/or support to students, instructors, and staff for learning technology tools and platforms such as Canvas, Zoom, Teams, and lightboards. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education: Required Bachelor's Degree in business or technology preferred. Qualifications: Required: - Minimum one year of professional experience in education or business - Technical expertise in Microsoft Office Suite Preferred: - Excellent written and verbal communication skills - Experience supporting technology in a customer-facing role - Strong attention to details and prioritization - Creative problem-solving and critical thinking skills - Advanced skills in MS Excel and Outlook - Ability to assess, analyze operational & functional needs, and propose technical solutions - Ability to interpret and analyze data, statistics, and trends Work Type: Full Time: 100% This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. Appointment Type, Duration: Ongoing/Renewable Salary: Minimum $50,000 ANNUAL (12 months) Depending on Qualifications The employee in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Additional Information: Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. Diversity and inclusion are primary values for the Wisconsin School of Business and are integral to achieving our strategic goals. Our school is committed to continuously increasing the cultural competence of its staff and faculty members through school-wide forums and professional development opportunities. How to Apply: Please complete the online application and attach a cover letter addressing your qualifications and experiences specifically relating to the responsibilities of this position as described along with a comprehensive resume. Our search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly. We will notify all applicants once the search is completed and we have selected a top candidate. As applicants move on to next steps in the process, they will be asked to provide names and contact information (e-mail address, phone number, and mailing address) of at least three references. Contact: Se Yang se.yang@wisc.edu 608-263-2975 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Official Title: Stdnt Affairs Prog Spec(AE192) Department(s): A12-WISCONSIN SCH OF BUSINESS/EV MBA PROGRAM OFFICE Employment Class: Academic Staff-Renewable Job Number: 305824-AS The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .