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BT Salesforce Admin - Military Veterans

at General Dynamics

Responsibilities for this Position

Position Title: BT Salesforce Admin

Date: Sep 9, 2024

Location: Savannah, GA, US

Company: Gulfstream Aerospace Corporation

BT Salesforce Admin in GAC Savannah

Unique Skills:

As a Salesforce Administrator at Gulfstream, you will work with a blended team of IT professionals and business champions to ensure our organization utilizes tools and capabilities offered by Salesforce effectively and efficiently. In this role, your duties will include configuring and optimizing Salesforce systems, maintaining records, and collaborating with stakeholders to meet organization requirements. To ensure success as a Salesforce Administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment.


  • Ensuring optimal performance and best practices for Salesforce systems and applications

  • Play an active role in the Salesforce design schema changes in support of significant business evolution to support projects and continuous improvement initiative

  • Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce users

  • Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security in adherence to Gulfstream policy standards and auditing processes.

  • Improve issue resolution by active assessment and triaging of issues as part of an operational support team.

  • Evaluate and resolve issues for business users managing customer expectations and providing a superior level of customer service

  • Participate in documenting best practices in release management, Salesforce data management, and ongoing improvements to the Gulfstream Salesforce environment.

  • Participate in ongoing Salesforce schema updates and changes.

  • Salesforce release management including Sandbox management, change set tracking, and conflict resolution

  • Research add-on application packages and support ROI analysis for recommendation of applicable programs

  • Support the integration with 3rd party applications

  • Managing Salesforce roles, profiles, sharing rules and groups

  • Develop automation with Flow

  • Development of workflow automation with Flow

  • Preparing reports for the operation team, and other departments

  • Must be a highly motivated self-starter, able to maintain poise under pressure

  • Must be available for on-call rotation after normal business hours and on weekends to monitor and triage issues submitted after hours.

  • Perform peer reviews, debugging and troubleshooting for issue management and resolution.

Salesforce & related skills
  • 2-3 years Salesforce administration experience
  • Salesforce architecture experience
  • Salesforce admin certification preferred or equivalent experience.
  • Experience working in an Agile environment using SCRUM methodology
  • Experience working on Lightning page layouts
  • Experience with Salesforce field types
  • Experience with Salesforce permissions and licensing structure
  • Highly developed listening skills, excellent customer service skills required
  • Excellent, highly professional written and oral communication skills required
  • Strong analytical and problem-solving skills
  • Experience with Apex and Visualforce development a plus
  • Ability to work effectively both independently and as part of a team
  • Experience in performing Salesforce upgrades and ensuring successful integration
  • Proficiency in creating Salesforce profiles, allocating roles, and managing access
  • Knowledge of importing data and generating Salesforce reports


  • Education and Experience Requirements

    Bachelor's Degree in Information Technology, Computer Science, Engineering or relevant curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 6 years experience as an IT professional with broad experience across multiple IT disciplines or 4 years specific system configuration, development and deployment experience.

    Position Purpose:

    Designs, develops, tests and implements application software including client, server and middleware. This includes designing and building algorithms and data structures and application performance monitoring and tuning.

    Job Description

    Principle Duties and Responsibilities:

    Essential Functions:
  • Creates software design at the component level based on the application architecture and the detailed business requirements.


  • Develops algorithms and data structures .


  • Develops strategies for the monitoring, preventive maintenance and disaster recovery of applications.


  • Serve as technical expert in at least one application within a portfolio.


  • Assures that solution designs meet requirements for scalability, performance and quality in accordance with negotiated service level agreements.


  • Participates in the assessment and resolution of software defects.


  • Assists project management with the development of work breakdown structures, project plans and skills required. to develop and implement applications.


  • Participates in design reviews for implementation projects.


  • Conducts technical evaluations.


  • Participates in the review, business case development and implementation of software development tools, methodology and software development standards.


  • Understands IS Security measures and current standards, practices and technology.


  • Additional Functions:
  • Serves as liaison with suppliers for sustaining activities. .


  • Assists with evaluation and recommendations regarding purchased software packages, and supporting services. .


  • Using knowledge of technology and existing systems, mentors junior staff on building and maintaining application systems. .


  • Perform other duties as assigned.

    Other Requirements:
  • Expert in one or more software development languages.


  • IT Infrastructure Library (ITIL) exposure is desired.


  • Solid understanding of system lifecycle methodologies, software development tools and standards.


  • Experience working in teams.


  • Proficiency with an Integrated Development Environment (IDE) desired.


  • Proficiency with MS Office.


  • Ability to solve problems quickly and completely. Ability to identify tasks which require automation.


  • Strong inter-personal and communication skills; must be capable of explaining complex procedures in writing or verbally. Must be able to write proposals and make presentations to internal customers and professional peers.


  • Provides technical direction for application development teams.


  • A Masters degree may be used to offset one year of experience; PhD may offset two years of experience.


  • A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.

    Additional Information

    Requisition Number: 222315

    Category: Information Systems

    Percentage of Travel: Up to 25%

    Shift: First

    Employment Type: Full-time

    Posting End Date: 11/01/2024

    Equal Opportunity Employer/Veterans/Disabled.

    Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

    Legal Information | Site Utilities | Contacts | Sitemap
    Copyright 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.

    Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

    Nearest Major Market: Savannah

    Job Segment: Pre-Sales, Proposal Writer, Administrative Assistant, Aerospace, Middleware, Sales, Administrative, Aviation, Technology

    PI249363253

    Savannah, GA

    General Dynamics

    General Dynamics is a global aerospace and defense company.

    Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

    General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

    Who We Are Looking For 

    General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

    Should I Apply?

    At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

    What Happens After I Apply?

    Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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