RecruitMilitary Logo
Sign In

Call Center Sales Business Retention Rep (Sardis Rd) - $18 per Hour Plus Commission & Incentives - Military Veterans

at Spectrum

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.08/hour or $53,623 annually. Top performers can earn $77,300, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).


JOB SUMMARY
The Business Retention Representative maximizes customer and revenue retention via inbound and outbound telephone calls from and to commercial customers requesting Disconnect/Downgrade of service while attempting to retain and grow their business.


MAJOR DUTIES AND RESPONSIBILITIES


  • Actively and consistently support all efforts to simplify and enhance the customer experience.

  • Responsible for skillfully retaining customers through positive customer relationship building. This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections.

  • Responsible for creating developing long-term relationships with new and existing customers

  • Develops customer centric solutions and deliver recommendations to right size their business on product benefits

  • Work through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business. Act as a consultant addressing business needs.

  • Professionally communicate and handle all business class customers concerns with tact and empathy for a business owner perspective

  • Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services.

  • Take ownership of customers’ concerns and act as a primary contact, providing appropriate contact information related to process.

  • Act as intermediary between customer and appropriate departments to ensure customer satisfaction.

  • Research, analyze and resolve billing inquiries.

  • Educate commercial customers on the competitive advantages of Business products, services and support.

  • Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers.

  • Identify and engage with company personnel to assist with retention efforts as warranted.

  • Ask insightful questions regarding customer satisfaction and reason for cancellation.

  • Update CSG, Sales force, CIT, and billing system with result of the save attempt. Enter all appropriate work orders, credits and adjustments, early termination fees, etc.

  • Punctual and consistent attendance is required. Must be available for overtime or weekend hours, as needed.

  • Perform other duties as requested.


REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge


  • Ability to read, write, speak and understand English

  • Knowledge of Charter Business Internet, video, music, data, and telephone products and services

  • Ability to demonstrate a record of success in your sales career to date

  • Knowledge of Business Telecom complexities


Required Education
High school diploma or equivalent


Required Related Work Experience and Number of Years
B2B, Customer Service / Telephone sales experience - 3


PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Proven sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred


Preferred Related Work Experience and Number of Years
CSG billing software experience preferred
B2B sales experience, preferably selling data, voice, cloud and/or video solutions
Telecommunications or Premise Based Voice and Data product sales - 2


WORKING CONDITIONS
Office environment

 

Apply now, connect a friend to this opportunity or sign up for job alerts!


SRT100 2024-36841 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Charlotte, NC

Spectrum

At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.

We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:

·         Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.

·         Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.

·         Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.

·         Plus, we have a dedicated Military Talent Attraction Team.

We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Some of our top career opportunities include:

·         Human Resources

·         Project Management

·         Network Engineering

·         Physical Security

·         Customer Service/Contact Center

·         Field Technician

·         Sales

·         Summer Intern (Active Students, Rising Jr. or above)

Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards

You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting

Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

 

Similar Jobs