Assistant, Fort Sill HCC /administration and Site Management - Military Veterans

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview):  The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, 24 hours a day, 365 days a year, 7 days a week.  Hero Care Center caseworkers are available 7 days a week, 24 hours a day, 365 days a year, providing emergency assistance both online and by phone.  By collecting and verifying accurate information, we are able to assist military commands in making decisions for emergency leave and serve as an overall resource for veterans and their families. We also provide current military members and military retirees access to emergency and routine financial assistance in situations and circumstances where they qualify.

At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.   

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): 

Performs required administrative tasks on behalf of the Supervisors & Manager to support their team of Specialists & Senior Specialists. These tasks include, but are not limited to, scheduling, attendance tracking, site metric reports (cases, calls, services, adherence etc.), monitor overtime for misuse, support recruiting call.

In the absence of a supervisor or when there is a supervisor vacancy: Support/Monitor Team performance via PowerBi; monitor high level-call out/attendance trends; support escalated customer calls. Support Performance Enablement/Management to include support/monitor identified low performing teams; compile and investigate findings of any performance operational issues to identify root causes and propose solutions for improvement; ensure adherence to call center policies and procedures. Complete Weekly Manager's Report Out to include Team Findings/Review and Support in overall feedback and coaching as needed. Responsible for Weekend Review/Follow Up. 

Assists Supervisors and Manager with On-Site and virtual event planning such as:, VIP Visits, Open House, Conferences, site morale, engagement, and resiliency planning, coordinating, researching information, & maintaining budget. Reserves space for meetings / conferences (if applicable). Assists with Job Fairs (planning, set up, supplies, organization and tracking).

Provides general office support such as: answering administrative phone, preparing correspondence, memos, and reports, making travel arrangements, among other administrative tasks. Ensure that staff have paperwork needed to access Military Installation and MWR facilities on Fort Sill (send updated staff list to MWR and VCC, provide letter of employment for Annual Pass). Work with NEC (Network Enterprise Center) to ensure access to military locator/DPS. Work with CG (Commanding General) and GC’s (Garrison Commander) office to ensure good standing in community.

Maintains ordering, tracking and return of all IT equipment for both new and existing staff. (Laptops, phones, monitors, desktops, headsets, cords, etc.). This includes who the devices are issued to, desk assignments, and work cell numbers.

Adds new hires to the Verint WFO schedule. Adds end date for outgoing staff. Inputs weekly schedule to WFT and edits as required. Performs other general AWS/CMS tasks for Supervisors and Manager.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

High School Diploma or equivalent 

7 years of related experience or equivalent combination of education and related experience required.

Familiarity with medical terminology and military community required

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):  

Extensive knowledge of the job. Comprehensive acquaintance with both general and specific aspects of the job and the practical application to complex problems normally encountered. Contact with individuals representing other organizations or individuals of significant importance within organization

Viable candidates should be able to demonstrate their ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management.

They must also be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand.

Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross is essential.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•            Medical, Dental Vision plans

•            Health Spending Accounts & Flexible Spending Accounts

•            PTO + Holidays

•            401K with 5% match

•            Paid Family Leave

•            Employee Assistance

•            Disability and Insurance: Short + Long Term

•            Service Awards and recognition

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