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Service Demand Analyst- Contractor (Warrendale, PA, US, 15086) - Military Veterans

at Komatsu

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.



Job Overview



*Develop and maintain a complete set of comprehensive global services metrics used to drive and improve the

business. Manage, interpret, and prepare recommendations from a variety of standard reports and key analytical

data.

*Global daily parts billing trends. 

*Weekly opportunity management reporting. 

*Proficient use of business tools such as SAP, Power BI, Salesforce and Excel.



Key Job Responsibilities



*Develop, maintain, and distribute a monthly market pulse covering financials, customers, equipment and market

economics.

*Weekly & monthly reporting covering global OE & service bookings, billings, backlog and opportunity trends.

*Build out and update Power BI financial and market share reports.

*Support global costing analytics and impacts to future margin performance



Qualifications/Requirements



Education – Bachelor’s degree in business, finance, engineering or a related field

3-5 years work experience in an analytical role

Advance understanding of Microsoft Office with high proficiency in Excel

Advance understanding of Microsoft Power BI

Excellent communication skills, critical thinking, driver of results and change management

Good analytical and presentation skills are a must.

Ability to interact with all levels of the organization.



Additional Information



Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Marshall, PA

Komatsu

Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together

Our values:

Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more

Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion

Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships

Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.

The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization.  We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers.  In the United States, we have a presence in 16 states across the US with 30 primary sites.  We have approximately 1,200 employees.   

Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers.  A large part of our workforce focuses includes technical trades.   

SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions.  Safety always comes first.  In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.   

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