Patient Support Services Lead | University of California Davis Health System - Military Veterans

Patient Support Services Lead Department Description The role of this position is to act as a liasion between the Lift Technicians, Menthal Health Workers, Patient Transporters, Special Duty Caregivers, Telesitters, Dispatchers, Volunteers and Leadership. This position will help to coordinate room safety sweeps, communicate MH patient updates to the supervisors on duty, respond to crisis MH patient escalation requests, conduct staff engagement rounding, and provide break relief for staff when appropriate. Apply By 9/21/2024 at 11:59pm. Qualifications Minimum Qualifications Experience leading a team or an equivalent combination of education / training. Must receive CPR certification within 3 months of employment and maintain current. Experience safely operating wheelchairs, gurneys, electric beds, cribs, and special beds. Required University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.) within 3 months of hire. Required University-provided training and testing Code Blue Training within 3 months of hire. Required University-provided training and testing Nonviolent Crisis Intervention Training within 3 months of hire. Required University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting within 3 months of hire. Skills to lead a technical team and to manage multiple competing priorities in a fast-paced, dynamic environment. Skills related to organizing, scheduling and assigning work, training and input to leadership on team work performance Strong knowledge of patient care support activities. systems, external regulations. and internal policies. Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures. Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely. Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality. Experience establishing and maintaining effective working relationships. Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies. Experience conducting group and individual training sessions. Ability to maintain composure, respond calmly, and use sound judgment during medical emergencies. Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment. Knowledge of proper body mechanics and patient transfer techniques. and skill to transfer patients without injury to self, patient or others. Knowledge of and ability to follow appropriate Infection control techniques to safeguard other patients and visitors from infected patients. Knowledge of CPR. 02, IVs/pumps, feeding tubes/pumps, foley bags, and chest tubes. Experience in recognizing and reporting problems with life support equipment or a sudden change in a patient's condition. Strong computer skills including EMR, e-mall, PC based programs, and MS Word and Excel applications. Knowledge of business software and specialized applications and data management systems used in nursing units or departments. Skilled in written and verbal communication, with the ability to convey complex clinical and technical information in a clear and concise manner, and to produce a variety of reports and analyses. Experience preparing reports, memorandums and documents. Ability to read, write, and comprehend the English language. Ability to use a calculator and possess basic math skills. Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication. Skills to perform CPR. Judgment skills to make independent clinical decisions. Skills to work accurately and quickly under pressure. Knowledge of legal implications for clinical practice. Organizational skills to provide direct supervision to licensed and unlicensed employees. Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift. Ability to coach and mentor employees, promoting teamwork and encouraging professional development. Ability to appropriately share and exchange information. Quality Improvement, the demonstrated commitment to pursuing progress and striving for excellence. Ability to take personal responsibility for own actions and act with Integrity. Productivity, the demonstrated commitment to generating quality work and providing quality service in an efficient cost-effective manner. Key Responsibilities 60% - Clinical Competency 20% - Leadership 20% - Professional Education/Training/Teaching Department Overview The Patient Transport Services department provides coordinated, centrally dispatched transportation services for patients being treated in the outpatient clinics and the inpatient units and diagnostic areas. The unit also provides information and assistance to patients, visitors, hospital staff, and the public. Dispatchers provide front office management and administrative support by performing a wide range of administrative, and operational duties critical to the Patient Support Services operations. POSITION INFORMATION Salary or Pay Range: $ 29.27 - $36.39 Salary Frequency: Hourly Salary Grade: 279 UC Job Title: HOSP BLANK AST 3 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 90 % Shift Hours: NIGHT Location: Main Hospital (HSP001) Union Representation: EX-Patient Care Technical Benefits Eligible: Yes Hybrid/Remote/Onsite: This position is 100% on-site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page . If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html High quality and low-cost medical plans to choose from to fit your family's needs UC pays for Dental and Vision insurance premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Access to free professional development courses and learning opportunities for personal and professional growth WorkLife and Wellness programs and resources On-site Employee Assistance Program including access to free mental health services Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff Physical Demands Standing - Continuous 6 to 8+ Hours Walking - Continuous 6 to 8+ Hours Sitting - Continuous 6 to 8+ Hours Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours Lifting/Carrying 26-50 lbs - Continuous 6 to 8+ Hours Lifting/Carrying over 50 lbs - Continuous 6 to 8+ Hours Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours Pushing/Pulling 26-50 lbs - Continuous 6 to 8+ Hours Pushing/Pulling over 50 lbs - Continuous 6 to 8+ Hours Bending/Stooping - Continuous 6 to 8+ Hours Squatting/Kneeling - Continuous 6 to 8+ Hours Twisting - Continuous 6 to 8+ Hours Climbing (e.g., stairs or ladders) - Continuous 6 to 8+ Hours Reaching overhead - Continuous 6 to 8+ Hours Keyboard use/repetitive motion - Continuous 6 to 8+ Hours Environmental Demands Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours Loud noise levels - Frequent 3 to 6 Hours Marked changes in humidity or temperature - Occasional Up to 3 Hours Microwave/Radiation - Occasional Up to 3 Hours Operating motor vehicles and/or equipment - Occasional Up to 3 Hours Extreme Temperatures - Occasional Up to 3 Hours Uneven Surfaces or Elevations - Occasional Up to 3 Hours Mental Demands Sustained attention and concentration - Continuous 6 to 8+ Hours Complex problem solving/reasoning - Continuous 6 to 8+ Hours Ability to organize & prioritize - Continuous 6 to 8+ Hours Communication skills - Continuous 6 to 8+ Hours Numerical skills - Continuous 6 to 8+ Hours Constant Interaction - Continuous 6 to 8+ Hours Customer/Patient Contact - Continuous 6 to 8+ Hours Multiple Concurrent Tasks - Continuous 6 to 8+ Hours Special Requirements This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s) This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucdmed/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&JobOpeningId=72338&PostingSeq=1&SiteId=5&languageCd=ENG&FOCUS=Applicant The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-9e74604646cfd549ae8d8363663dc619