Program Management Communication Coordinator - Military Veterans

Program Management Communication Coordinator

Location: This position will work a hybrid model (remote & office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint office locations.

Preferred Locations: Indianapolis, IN; Denison, TX; Harrisburg, PA; Hingham, MA and Baltimore, MD.

The Program Management Communication Coordinator is responsible for serving as a  primary point of contact between National Government Services, Inc. (NGS) and the Centers for Medicare and Medicaid Services (CMS).

How You Will Make An Impact:

• Receives, analyzes and distributes communications to and from CMS.


• Coordinates the Contract Performance Evaluation (CPE) process and notifies NGS departments of other government audits and desk reviews.


• Notifies internal contacts and coordinates CMS site visits.


• Assists designated contracts in tracking and monitoring the timely submission of CMS deliverables.


• Coordinates, tracks, and responds to inquiries and notifications from CMS and other government agencies, and ensures timely and accurate/appropriate responses.


• Coordinates inquiries from NGS to CMS, including clarifications on program instructions and required responses and disclosures.


• Monitors and tracks the successful completion of contract deliverables.


• Develops and maintains internal contact lists for distribution of PMO related inquiries and information.


• Completes all reporting necessary to ensure the Medicare contracts are meeting performance requirements as defined by CMS and program management office (PMO) management.


• Oversight of document control procedures; initiation, development, completion, and annual evaluation of SOPs for all critical functions within the unit. Identifies and recommends continuous improvement ideas and provides analysis as needed.


• Works on special projects in support of the NGS Program Management Office.

Minimum Requirements:

• Requires a BA/BS in a related field and minimum of 5 years Medicare experience, including minimum of 2 years communications related experience; or any combination of education and experience, which would provide an equivalent background.


• This position is part of our NGS (National Government Services) division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.

Preferred Skills, Capabilities & Experiences:

• Knowledge of Medicare operations strongly preferred.


• Experience reviewing information and requests to determine appropriate response preferred.


• Experience working with and communicating with all levels of leadership strongly preferred.


• Experience with Joint Operating Agreements (JOA) preferred.


• Ability to work independently with strong problem-solving skills preferred.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions.  Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions.  Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.