Evaluates the effectiveness of clinical operational procedures and makes or recommends changes to facilitate the highest level of patient service and access. Identifies issues that impede delivery of quality patient access; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to access productivity, compliance, communication and patient satisfaction. 2. Monitors and analyzes monthly clinical statistics and key productivity and patient satisfaction indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action. 3. Monitors and enforces compliance with existing policies and procedures, Practice Standards, HIPAA regulations and other compliance standards throughout all clinical activities. Develops budgetary forecasts.4. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves patient service and clinical issues by interfacing with clinic staff, YNHH, YMA management, faculty and other clinical operations managers. 5. Oversees clinical operations of section by ensuring appropriate staffing, training, ongoing education, and monitoring of day-to-day activities. Approve and monitor all personnel functions including staff schedules, payroll, time-off, and attendance and lunch schedules; arrange appropriate coverage. 6. Directly monitors patient throughput in real time to ensure effectiveness, efficiency and safety are priorities in moving patients through their clinical visits. Makes on the spot adjustments to improve throughput when necessary. 7. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate. 8. Researches and develops proposals for internal and external program initiatives and new administrative and clinical opportunities and advises leadership on the impact of new projects or initiatives. Prepares special analyses, reports and complex modeling to support the decision-making process. Analyzes proposals and determines cost, benefits, risks and liabilities. 9. Streamlines communications between EMR, team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations. 10. Monitors clinician work schedule assignments for best utilization of space, maximum productivity, and adherence to clinic session guidelines. Builds templates and performs maintenance on schedules as necessary. 11. Represents area with regard to facility concerns, maintenance and security. 12. Keeps current in clinical management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research. Required Skill/ability 1: Practice management background with proven expertise. Excellent communication skills, both verbal and written. Ability to interact positively and effectively within all levels of the organization. Capable of operating autonomously with minimal direction. Ability to be a decisive, hands-on team player. Results and detail-oriented with proven organizational skills. Required Skill/ability 2: Make reasonable and difficult decisions while under pressure that will stand up to retrospective scrutiny, combined with ability to stay cool under pressure. Strong leadership capabilities with the ability to work in a fast-paced environment. Flexible with the ability to manage multiple initiatives in response to continuously and rapidly changing priorities. Required Skill/ability 3: Ability to assess and resolve or escalate problems arising. Ability to develop policies and procedures to improve department function. Ability to identify areas of concern regarding workflow and able to ensure that it is organized and staffed for quality efficient completion. Required Skill/ability 4: Ability to think strategically and see the bigger picture to establish objectives relevant to Dermatology's clinical practice mission. Ability to assist in long-range planning for department needs. Required Skill/ability 5: Proven ability to work within an organizational hierarchy, particularly in an academic medical center. High level of ethics and integrity in professional matters and sensitivity for confidentiality. Preferred Education: Bachelor's Degree and three years of management experience. Epic trained. Experience managing in an ambulatory clinical practice. Work Week: Standard (M-F equal number of hours per day) Posting Position Title: Manager, Clinical Operations University Job Title: Manager, Clinical Operations Preferred Education, Experience and Skills: Bachelor's Degree and three years of management experience. Epic trained. Experience managing in an ambulatory clinical practice. Bachelor's degree in relevant field and 2 years of related experience; or an equivalent combination of education and experience.

Manager, Clinical Operations | Yale University - Military Veterans

at HERC - Metro New York & Southern Connecticut

New Haven, CT