Manager, Content Strategy & Commerce - Military Veterans

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Digital Experiences Team at Chipotle creates world-class digital experiences that empower people to engage with Chipotle as a lifestyle. For real.

As the Manager for Content Strategy & Commerce, you will manage the Content Experiences Team, setting the strategy and driving the roadmap for SEO, content integrations and delivery, and marketplace commerce experiences within the Commerce Product Line. You will work closely with cross-functional stakeholders to define and prioritize features and requests which contribute to the broader product line roadmap, as well as work with and through your team to ensure a seamless, optimized experience across all the Chipotle owned and third-party digital channels.

WHAT YOU'LL DO

• Align your team's vision and strategy with the Commerce Product Line Strategy and overall Chipotle Digital Experiences Team Strategy.


• Ensure smooth content delivery and optimized cross-channel experiences by managing and supporting your Content Strategists, identifying process and CMS efficiencies, maintaining the health and performance of the CMS platform, and through your team, keeping an organized, up-to-date asset library.


• Leverage data, analytics, competitive research, and user testing as well as partner closely with your Content Team and Brand Partners to better understand problems and opportunities, gather feature level requirements, define business objectives, and identify success metrics.


• Define and author product features and initiatives, partnering with Product Owners and Agile Development Teams to drive the execution of the work.


• Define and communicate team success criteria, KPIs, and desired outcomes.


• Apply Design Thinking principles and collaborate with Digital Product Design team to align on UX/UI.


• Partner with internal Product Managers, Business Owners of third-party sites, and Marketplace Partners to ensure a commerce-optimized, cohesive look and feel across all owned digital and external Chipotle properties.


• Work closely with technology vendors to manage relationships and ensure full understanding and relevant utilization of available capabilities.

WHAT YOU'LL BRING TO THE TABLE

• Bachelor's Degree (BA/BS) from 4-year college or university preferred.


• 5+ years' experience Product Management experience with subject matter expertise on B2C ecommerce, at a large-scale enterprise preferred, and web applications/content delivery.


• 2+ years' People Management experience.


• Mastery of consumer-facing, digital commerce experiences at scale across multiple products and/or channels, including mobile apps.


• Experience using/managing a CMS (Adobe Experience Manager is preferred).


• Experience with Agile development practices.


• Excellent written and verbal communication skills coupled with exceptional listening, facilitation, and presentation skills.


• Strong understanding of UX design, user flow and wireframes.


• Ability to multi-task effectively and work successfully in a fast-paced environment.


• Ability to balance the demands of concurrent initiatives.


• Ability to establish strong relationships and work effectively with Restaurant Support Center and Operations Leadership and cross functional teams.


• Your authentic, burrito (or bowl!) loving self.

PAY TRANSPARENCY

A reasonable estimate of the current base salary range for this position is $106,000 - $195,000. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits .

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com .

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.