Advancement Application Administrator | University of Chicago (UC) - Military Veterans

Location: Chicago, IL Job Description: Leads configuration and upgrades processes for a variety of advancement focused software products including Salesforce CRM, Experience Cloud, CRM Analytics, Kindsight ascend, Conga, Cvent, Marketo, and others. Manages and maintains access and permission sets for Salesforce CRM and associated software tools. Provides Tier II support and troubleshooting for user reported questions and system related issues. Configures, installs, upgrades, and maintains server applications and hardware. Works to safeguard the integrity of computer software. Implements operating system enhancements to improve the reliability and performance of the system. Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions and with an eye towards broadly diversifying the advancement profession. Administers operating systems, maintains security, and implements backup procedures for the organization's information systems and peripheral equipment, such as servers, desktops, printers, and storage devices. Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports. Performs other related work as needed. Preferred Qualifications Education: Major in computer science, statistics, business, or similar major. Experience: Minimum five years of professional work experience in application administration, software development, or technical support role. Technical Skills or Knowledge: Familiarity with and understanding of higher education fundraising industry. Salesforce Administrator certification highly desired. Thorough understanding of key end to end advancement business processes with extensive knowledge of best practices in CRM. Translate business needs into technical specifications. Preferred Competencies Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Manage confidential information with discretion and tact. Act with integrity, professionalism, and confidentiality. Work collegially and collaboratively in a team setting. Self-motivated and take initiative. Prioritize multiple projects and independently follow through with detail. Work across various teams and projects simultaneously, advancing unified strategy. Comfortable with ambiguity. Working Conditions This position has a hybrid work schedule which includes weekly in-office presence. Standard office environment. Travel to campus and/or non-campus locations for University business. Work evenings and weekends as needed. This position is located in Hyde Park at 5235 South Harper Court. Application Documents Resume/CV (required) Cover Letter, addressed to Hiring Committee (preferred) The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.