IT PPMO Change Manager, OCM Operations - WUIT | Washington University in St. Louis - Military Veterans

Scheduled Hours 40 Position Summary Under the direction of the Director, PPMO Organizational Change Management, the Manager, OCM Operations manages OCM operations and project support. The OCM Manager ensures all communication channels including web, social media, email, training materials, and documentation meet OCM foundational standards and aligns with the WU IT Communication Strategy. This role works independently and as a team to lead operations functions to include staff supervision (Communications Specialists, Learning & Development Specialists, Leads, and OCM professionals embedded in other functional units), functional area management, client relationship management, project coordination and implementation, issue analysis and resolution. Job Description Primary Duties & Responsibilities: Manage OCM Operations Develop, establish, and monitor processes used in executing training and communications, including the creation of templates and style guides that align with organizational needs. Establish metrics to identify and address operational and project communication gaps or barriers, ensuring adherence to communications strategy and effective information flow throughout the organization. Analyze data and provide regular reports to leadership, highlighting achievements, areas for improvement, and recommendations.   Establish and coordinate deployment of tools used in conjunction with OCM activities. Maintain communication channels that facilitate transparent and timely information flow across the organization's operational and project communication team members.  Monitor and evaluate the effectiveness of change management strategies, making recommendations and adjustments as needed. Identify and address any knowledge or skill gaps related to change management within the organization. Attend IT Governance Intake meetings and manages the IT PPMO OCM Intake queue to capture upcoming OCM requests. Manages and monitors OCM resource allocations. Work with customers to determine OCM support needs. Escalate customer needs which cant be met by OCM staff. Supervision and Leadership Serve as a leader and advocate of organizational change management standards (PROSCI) and Communications Strategy. Develop staff technical and professional training paths to ensure staff maintain current skills. Manage direct reports including work assignments, setting priorities, hiring, coaching, mentoring, approving Workday requests, and preparing work plan and performance reviews Champion a culture of collaboration, learning and continuous improvement across the organization. Plan, support and participate in PPMO OCM Outreach program to ensure broad understanding of OCM services, resources, and processes across WU IT. Establish and facilitate OCM Community of Practice sessions to establish best practices for change management and communications, processes, tools, and documentation. Commit to a culture of innovation on the team, proactively exploring new ways to advance the teams efforts to exceed stakeholder expectations. Foster an equitable, diverse, and inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders.  Perform other duties as assigned. Working Conditions: Job Location/Working Conditions Normal office environment Remote work with the ability to travel to the University campus as required with notice. Physical Effort Typically sitting at a desk or table Repetitive wrist, hand or finger movement Equipment Office Equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: Bachelor's degree Certifications: No specific certification is required for this position. Work Experience: Relevant Experience (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: Master's degree Certifications: Certified Change Practitioner - PROSCI Work Experience: Change Management (5 Years) Skills: Adobe Captivate, Adobe Creative Cloud, Communication, Conflict Resolution, Learning and Development (L&D), Learning and Development (L&D) Strategy, monday.com Platform, Oral Communications, Technical Knowledge, Technical Solutions, Technology Solutions Development, Windows Applications, Written Communication Grade G15 Salary Range Base pay is commensurate with experience. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ . Accommodation If you are unable to use our online application system and would like an accommodation, please email   CandidateQuestions@wustl.edu   or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO/AA Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universitys policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.