Contract Manager (Peoria, IL, US, 61639) - Military Veterans
at Komatsu
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
The Contract Manager for the Surface Haulage Business Unit (SHBU) is responsible for managing all aspects of the aftermarket contract business, and uniformed approach to providing support to the distribution network and in turn, Customers. This may include but is not limited to extended warranties, repair and maintenance contracts (RAMP), availability guarantees, and cost caps. This position ensures that all commercial liabilities are managed effectively, supporting the execution and finalization of contracts, mitigating risks, and enhancing customer confidence in Komatsu equipment.
Key Job Responsibilities
- Oversee and manage such commitments as extended warranties, RAMP, availability guarantees, and cost caps to ensure all commercial liabilities are addressed.
- Consolidate, manage, and maintain a diverse portfolio of contracts, including those with customers, suppliers, and distributors relevant to the SHBU.
- Collaborate with internal divisions, related companies, distributors, and legal teams to support the execution and finalization of contracts.
- Work closely with the relevant Komatsu legal entity to ensure all agreements are reviewed and sanctioned by legal counsel prior to execution.
- Proactively identify and mitigate risks associated with contractual obligations, enhancing customer confidence in Komatsu equipment and services.
- Identify and engage key stakeholders, holding them accountable for decision-making required to execute agreements.
- Coordinate and chair internal and external engagements, ensuring appropriate stakeholders are represented and involved in the decision-making process.
- Negotiate outcomes where required in line with approved positions from stakeholders.
- Establish and maintain version management of contracts, ensuring all modifications and updates are accurately documented and communicated.
- Provide insightful data-driven recommendations to executive management to inform decisions on contract risk and strategic direction.
- Analyze contract performance and market trends to support the Surface Haulage Product & Sales Team in making decisions that align with business goals.
- Enhance overall brand recognition and market share by ensuring high standards in contract management and customer satisfaction.
- Support the Surface Haulage Product & Sales Team with actionable insights and recommendations, driving improved business outcomes and competitive advantage.
Qualifications/Requirements
- Bachelor’s Degree in Business, Marketing, Finance, or equivalent.
- Minimum of 3-5 years of Commercial or Sales experience in a related industry (Mining, Construction, Contracts, Distribution, etc.)
- Outstanding verbal and written communication skills. Demonstrated success in being able to collaborate with distributors and internal departments to achieve desired results.
- Strong analytical and critical thinking skills, along with excellent business acumen.
- Excellent time management and organizational skills and the ability to effectively lead meetings.
- Capable of analyzing business risk (financial and legal) and consequences of non-compliance.
- Operational knowledge of SAP and/or Salesforce is preferred.
- Knowledge of Komatsu products and the Mining/Construction industry.
- Advanced Excel skills to generate reports and update dashboards. Experience with Power BI is a plus.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Peoria, IL
Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together
Our values:
Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more
Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion
Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships
Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.
The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization. We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers. In the United States, we have a presence in 16 states across the US with 30 primary sites. We have approximately 1,200 employees.
Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers. A large part of our workforce focuses includes technical trades.
SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions. Safety always comes first. In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.