Senior Tech Support Associate - Military Veterans

Infosys - Senior Tech Support Associate- Infrastructure Support

We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.

As a Senior Tech Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Basic Qualifications:

• Completed Associate’s degree or a high school diploma with a minimum of 4 years of work experience
• Exposure to computer skills
• Attention to detail and problem solving ability
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Positions are across multiple locations within USA including Indianapolis IN, Raleigh NC, Hartford CT, Richardson TX, Tempe AZ. Candidate must be located within commuting distance or be willing to relocate to the area. This position may require travel and/ or relocation.

Preferred Qualifications:

• Google IT Support Certificate
• Experience with programing language, network, infra skills
• Experience with Microsoft Office tools, creating / maintaining excel spreadsheets
• Ability to analyze data and communicate ideas clearly

Responsibilities include but not limited to:

• Participate in designing and detailing processes related to the software development life cycle
• Trouble-shoot issues, document process, review checklists, and develop reference implementations
• Provide Infrastructure support
• Provide application development support
• Provide production support – monitor applications, batch jobs, servers, network devices, databases, operating systems, raise and acknowledge tickets
• Provide support services during scheduled releases, upgrades and software roll outs
• Provide data for analysis of Level 1 issues logged and classify based on similar categories
• Support technical team in deployment with activities to ensure a smooth go-live of new processes, products, or systems
• Understand the existing system and processes to document
• Reverse knowledge transfer to document the process of support and maintenance
• Prepare and submit daily status reports to the lead, update work progress in project trackers as required
• In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.