Quality Assurance & Reporting Supervisor - Military Veterans

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Our Human Services team helps state and municipal human services and economic development agencies keep their promises-responsibly and sustainably-to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting


• Finance Consulting and Billing Services


• Applied Technology


• Outsourcing and Operations


• Strategy


• Project and Grants Management


• Assessments and Feasibility Studies

Duties and Responsibilities

• Plans, organizes, and directs the activities of assigned staff and distribute workflow accordingly


• Leads Reporting and Quality Assurance team to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives


• Works in collaboration with all units and departments to create quality and accurate reports.


• Coordinates with project staff to ensure timely delivery of reports internally and externally.


• Plans, coordinates and organizes monthly meetings with internal teams to present to San Diego County.


• Ensures the development of effective staff training based on need and trends


• Ensures performance reports are submitted timely and accurately


• Lead and coordinate QA and reporting reviews with team.


• Analyzes program data and reports, identify performance and compliance trends, and initiate process improvements


• Monitors individual team member performance and provide coaching, including soft skills and technical training


• Ensures adequate quality control procedures for operational processes are performed in a rigorous manner


• Other duties as assigned to support CalWORKs project business needs

Required Skills

• Effective leadership and management of staff


• Process oriented and results-driven work strategy


• Excellent communication, interpersonal and client-facing skills


• Ability to work independently and on a team.


• Ability to effectively communicate project status, issues and information


• Ability to manage a team and effectively coordinate project tasks


• Solid technical, practical, and demonstrable skills with Microsoft Office Suite including Word, Excel and PowerPoint.

Qualifications

• Bachelor's degree and/or 4+ years' relevant experience required


• Direct supervisory or management experience

Working Conditions

• Office Setting


• Ability to travel between San Diego's South, Central and East regions to support CalWORKs Project and team oversite.

Qualifications

• AA degree and/or 4+ years' relevant experience required


• Direct supervisory or management experience

Working Conditions

• Office Setting


• Ability to travel between San Diego's South, Central and East regions to support CalWORKs Project and team oversite.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.