Desktop Support Engineer - Military Veterans

Job Purpose

We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

Essential Functions

•  Provide remote and on-site support for one or more locations as needed
•  Responding to end user support requests and escalations from the Helpdesk via tickets
•  Hardware installations, upgrades, and troubleshooting
•  Installing Windows software, patches, updates, and 3rd party applications
•  Knowledge of desktop encryption
•  Workstation deployments
•  Workstation image creation and management
•  Providing basic guidance in computer operation and management
•  Special projects as required.

Education

• Bachelor's degree in computer science or information technology preferred.

Experience

• 2 to 3 years of IT experience

Certifications, Accreditations, Licenses

• Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
• A+ Certification preferred

Special Knowledge, Skills, and Abilities

• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals

• Knowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) – used for imaging, software updates, reporting, remediation, software applications, and remote connection systems

• Knowledge of PowerShell, scripting, Grouo Policy and Active Directory

• Experience with Dell and HP computer hardware

• Knowledge of Windows 10 and 11 operating systems and domain environments

• Experience with mobile devices (IOS, Android, Windows)

• Ability to independentily research, troubleshoot and solve complex hardware and software issues

• Self-motivated and able to work independently with limited supervision

• Ability to travel and work after hours support/On-Call when necessary

• Excellent interpersonal skills

• Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood

• Ability to lift 50 pounds

• HDL is required

Supervisory Responsibility