Desktop Support Engineer - Military Veterans
at Hawaiian Telcom
Job Purpose
We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.
Essential Functions
- Provide remote and on-site support for one or more locations as needed
- Responding to end user support requests and escalations from the Helpdesk via tickets
- Hardware installations, upgrades, and troubleshooting
- Installing Windows software, patches, updates, and 3rd party applications
- Knowledge of desktop encryption
- Workstation deployments
- Workstation image creation and management
- Providing basic guidance in computer operation and management
- Special projects as required.
Education
- Bachelor's degree in computer science or information technology preferred.
Experience
- 2 to 3 years of IT experience
Certifications, Accreditations, Licenses
- Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
- A+ Certification preferred
Special Knowledge, Skills, and Abilities
Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
Knowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) – used for imaging, software updates, reporting, remediation, software applications, and remote connection systems
Knowledge of PowerShell, scripting, Grouo Policy and Active Directory
Experience with Dell and HP computer hardware
Knowledge of Windows 10 and 11 operating systems and domain environments
Experience with mobile devices (IOS, Android, Windows)
Ability to independentily research, troubleshoot and solve complex hardware and software issues
Self-motivated and able to work independently with limited supervision
Ability to travel and work after hours support/On-Call when necessary
Excellent interpersonal skills
Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
Ability to lift 50 pounds
HDL is required
Supervisory Responsibility
Honolulu, HI
Over the last two decades our mission has evolved dramatically. First in the area of communications – Internet, wireless, and data transmission – and then into broader digital applications that improve our customers’ worlds every day, whether they’re residential, business or government. Hawaiian Telcom has become deeply engaged in a wide variety of new products and services. From the fiber that feeds your 4G wireless network to digital television. From VoIP Hosted Voice to virtual colocation. From enabling new office towers with fiber for greater connectivity to laying new undersea cables across the Pacific to Asia. Today, Hawaiian Telcom is offering 1 Gig broadband service, providing state-of-the-art cloud services for businesses, and expanding Hawaii’s largest next-generation fiber network. We employ more than 1,200 technology, communications and customer service professionals.
We serve Hawai‘i, our home. And we’ll continue to serve Hawai‘i as we grow and expand.