Director of Quality/Digital Practice - Military Veterans
at Michael Baker International
The candidate will demonstrate successful experience delivering quality programs and projects, including geographically dispersed, multi-disciplinary project resources. Additionally, the candidate must demonstrate strong collaboration and communication skills with the ability to develop new, and strengthen existing, positive relationships, both internally and externally, with colleagues and new clients, respectively. Articulate, concise, and consistent communication is essential for collaborating with leadership and project resources to outline workplan, responsibilities, quality management, risk assessment, and scope of authority, all the while ensuring that project milestones and objectives are accomplished within the prescribed scope, schedule, and budget parameters, clearly documenting and communicating project progress to team and leadership.
Strategic Objective: Drive SRS A/E enterprise-wide engagement focused on quality, consistency, and performance.
Rationale: Quality, consistency, and processes result in efficiency, project profitability, and strategic growth.
RESPONSIBILITIES
Consistent Quality Management System, Processes, and Best Practices
• Responsible for SRS A/E enterprise-wide Quality Management team with assigned resources. Supervise Practice Quality Management staff and resources, including task delegation, as appropriate.
• Ensure broad oversight and compliance of associated project quality technical review (QA/QC) efforts performed by those technical disciplines assigned beyond direct supervision.
• Develop and maintain consistent quality processes.
o Standard Quality Assurance Plan (QAP) - Corporate and Quality Control Plan (QCP)
o Standard templates for Quality Verification Form (QVF), Project Management Plan (PMP), Project-Specific Quality Management Plan (PSQMP) - "Client-Specific"
o PMP Acknowledgments, QVF process/upload
o Standard Independent Technical Review (ITR) Process and Training
o Monthly Project Status Review (PSR) Facilitation
• Create, maintain, and update SRS A/E Practice quality procedures quarterly based on feedback from Department Managers and Project Managers, including Project Management Plan Templates (PMP), Quality Management Plans (QMP), verification checklists, design checklists, and basis of design narrative outlines.
• Ensure consistent expectations for clients, PMs, and staff resources.
• Collaborate with Practice Executives to effect consistent project setup and execution based on effective pricing (fee) approach.
• Provide and document Practice-specific Quality training, including processes and quarterly (minimum) "lessons-learned" presentations to the SRS A/E Practice. This also entails facilitation and documentation of the Standard Operating Procedures (SOP) Task Force to ensure greater consistency.
• Evaluate SOP White Paper Recommendations and collaborate with Practice Executives for approval, distribution, and implementation.
Regular Audits and Inspections
• Conduct monthly Quality Assurance (QA) Audits.
• Assist/support project teams based on audit evaluations.
• Facilitate project reviews developing additional, tailored metrics to evaluate potential risks and targeted reviews (PSRs).
• Ensure follow-up with action items from audits and reviews.
• Develop performance metrics beyond financial considerations (design schedule, milestone packages, comment quantity/resolution, submittals, etc.) to assist with project pricing and tracking.
• Report out monthly to Corporate Quality Officer and submit quality documentation as required for corporate compliance.
Training and development
• Quality Training, including quarterly lessons-learned presentations.
• Identify and train 'Quality' leaders specific to ITR QA/QC reviews.
• Develop and implement New Hire Quality Training.
• Establish CPARS expectations and client engagement levels with PMs and project teams.
Leverage Technology
• Responsible for SRS A/E enterprise-wide Digital Practice (BIM, Digital Twin, AI, etc.) with assigned resources (BIM Managers, BIM Coordinators, etc.).
• A/E Digital Practice is the technology backbone that will support consistent SRS project execution. The practice will function as the interface between the SRS A/E, Corporate IT, and Engineering Design Technology teams, providing guidance, solutions, and leadership regarding technology and digital workflows.
• Ensure consistent project execution standards and approach.
• Robust use of digital tools to identify potential design issues.
• Standardize performance, PMP, and other reporting through intuitive digital tools.
Customer Feedback
• Collaborate with PMs and PgMs to actively seek customer feedback regarding quality and compliance.
EXPERIENCE
• Minimum 15 years of experience in the coordination and quality review/management of multi-disciplinary A/E projects.
• Demonstrated experience and understanding of interdisciplinary relationships and coordination between Architecture/Engineering disciplines, clients, and stakeholders.
• Understanding/experience with Design/Build and other alternative project delivery methods is preferred.
• Understanding of Building Information Modeling (BIM) [Autodesk Revit Architecture/AutoCAD] software (current software versions) and application project implementation.
• Understanding and experience with technical specifications software, including SpecsIntact, MasterSpec, etc. Familiarity with Unified Facilities Criteria (UFC) preferred.
COMPENSATION
The National salary range for this position is $131,176 - $204,887. The actual salary offered will be dependent on the experience and expertise of the incoming candidate, and relative to salary ranges in the offering office.
BENEFITS
We offer a comprehensive benefits package including:
- Medical, dental, vision insurance
- 401k Retirement Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life, AD&D, short-term, and long-term disability
- Professional and personal development
- Generous paid time off
- Commuter and wellness benefits
Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
ABOUT US
Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world's most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity.
Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.
We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.
We Make a Difference.
Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
MICHAEL BAKER INTERNATIONAL EEO STATEMENT
Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
Moon, PA
Michael Baker International, a global leader in engineering, planning and consulting has been partnering with communities since 1940 to solve their most complex infrastructure challenges with a legacy of expertise, experience, innovation and integrity.
Supported by more than 6,000 employees in 90 offices worldwide, we provide a full continuum of life-cycle engineering consulting, specialized global construction, base operations, security management, systems integration and intelligence solutions. Our clients include federal, state, and municipal governments; foreign allied governments; and a wide range of private development and other commercial partners.
When Michael Baker Jr. first established his engineering firm in 1940, he envisioned a company that would serve as a property surveyor or designer of roads, bridges, buildings and sewage systems, and also as a trusted, long-term partner with local communities and distant nations. His employees strove to transform communities, companies, states and even nations, adopting dual roles as both caring neighbors and innovative nation builders. Baker instilled in his employees the drive to deliver improved quality of life and the desire to make a difference.
Baker built a lasting legacy that today forms the foundation on which we continue to serve and grow. Today, we continue to leverage our collective expertise and experience to make the communities we serve better. We strive to make them safer, more accessible, more environmentally sustainable and more livable. We facilitate their transformation supported by differentiating innovation, technologies and dedicated employees. We are change agents, leading our partners around the world into the future.
Our greatest differentiator, though, is our employees who demonstrate a world-class ability to solve complex problems. That’s why we engage our people, educate and train them, develop their careers, and invest in their futures. We give them opportunities around the world to exercise and expand their skills and expertise. We reward innovation and collaboration that lead to the best solutions for our clients. As a company, We Make a Difference.
To most effectively serve our clients, Michael Baker International is organized into three distinct business units: Engineering & Consulting; Sallyport Global Holdings; and SC3, which are described below.
ENGINEERING, PLANNING AND CONSULTING
The Engineering, Planning and Consulting business unit encompasses the complete life-cycle of planning, environmental assessment, engineering design, construction management, and facilities maintenance for projects in more than 38 countries on five continents. We provide a full continuum of solutions for a broad range of markets, including highways, bridges, airports, rail and mass transit systems, domestic and overseas government and commercial facilities, water and wastewater infrastructure, energy infrastructure and urban planning and development.
Professional Services – As part of Engineering, Planning and Consulting, this business unit provides high-value, differentiated engineering and professional services around the globe, including specialized construction services, cost management support and engineering support.