Systems Support Engineer I (Tues - Sat 8:30 -5:00 PM EST) - Military Veterans
at Red River Technology
This role will operate Tues - Sat 8:30 -5:00 PM EST shift.
Primary Position Tasks:
Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLAs to achieve performance targets
Ability to take inbound client phone calls from the call center and work with these end users to resolve issues.
Utilize ITIL best practices to enhance and optimize the services provided to end users.
High-level knowledge of supporting/managing desktop operating systems, including Windows and Mac
Ability to troubleshoot Windows and Mac OS-related issues at hardware and software levels
Ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
Experience with Office 365 Administration, including Exchange, OneDrive, SharePoint, Intune, and Teams
Email Administration with essential level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge
Essential domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
Basic knowledge of Backup Solutions
Basic knowledge of troubleshooting standard remote solutions such as RDP and Citrix
Basic understanding of core network components
Maintaining standards and documentation on an ongoing basis as products and technologies evolve
Other business duties as assigned
Minimum Education/Certification/Experience Requirements:
Minimum 1 year of IT experience with IT administration and support experience with Windows administration and management of Active Directory, DHCP, DNS, and Group Policy
Previous Experience in a fast-paced help desk or MSP environment
Preferred Education/Certification/Experience:
Bachelor’s degree desired
Desired certifications:
CompTIA A+, Network+, OR Microsoft MCSA certifications
MS-900: Microsoft 365 Fundamentals
MS-102: Microsoft 365 Administrator
Knowledge, Skills and Abilities:
Strong consulting and communication skills
Confidence and experience in front of clients
Strong ability to collaborate with team members and departments to share knowledge, address complex technical issues, and contribute to continuous improvement initiatives.
Ability to be a self-starter and possess good time management skills
Essential Elements (Mental; Physical; Equipment used):
This office position requires staying in a stationary position for multiple hours throughout the workday.
This position requires continuously communicating with co-workers throughout the day, using Red River-approved and/or provided communication tools and equipment.
Centreville, VA
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government in ways previously unattainable. Red River serves organizations well beyond traditional technology integration, bringing more than 20 years of experience and mission-critical expertise in security, networking, analytics, collaboration, mobility and cloud solutions. Learn more at redriver.com.