Service Administrator - Military Veterans
at Cummins Inc
DESCRIPTION
We are looking for a talented Service Advisor for our Distribution business in Bronx, NY.
In this role, you will make an impact in the following ways:
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
Review/create work orders to ensure accuracy for invoicing and warranty.
Other administrative task on a need-by-need basis.
RESPONSIBILITIES
To be successful in this role you will need the following:
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Prior experience in service & and repair, or warranty-related field preferred.
Excellent computer skills using multiple software platforms.
Ability to thrive in a fast-paced environment with multiple priorities.
Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
QUALIFICATIONS
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College degree (Associates or Bachelor's) preferred but not required
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Working hours for this position will be 9am-5:30pm
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
Min Salary $
Max Salary $
ReqID 2403085
Relocation Package Yes
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
Bronx, NY
At Cummins, we value diversity and inclusivity. We believe that our differences make us stronger and we're committed to fostering an environment where everyone feels valued and respected. As a veteran, you'll find a supportive culture that values teamwork, integrity, and innovation. We're dedicated to providing you with the tools and resources you need to succeed in your career.
Whether you're interested in engineering, supply chain management, or operations, we have a variety of career opportunities available. We offer training and development opportunities to help you grow your career.
At Cummins, we're proud to support veterans and their families. We're committed to hiring veterans and providing them with the resources they need to succeed. We recognize the sacrifices you've made for our country and we're honored to have you as part of our team.