ServiceNow Administrator / Systems Engineer - Military Veterans

Position Information

Requisition Number

S3829P

Home Org Name

Office of Information Technology

Division Name

CIO Information Technology

Position Title

ServiceNow Administrator / Systems Engineer

Job Class Code

MA45/MA46

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Are you a skilled ServiceNow Administrator looking to make a significant impact in higher education?

Auburn University's Office of Information Technology is seeking a knowledgeable and motivated individual to join our team. As a ServiceNow Administrator, you will play a crucial role in optimizing our service management processes and enhancing the efficiency and effectiveness of our university-related service fulfillment, resource management, and end-user engagement.

The ideal candidate applies systems thinking, possesses superior interpersonal and communication skills, is self-motivated, and is a life-long learner.

This position is located in Auburn, Alabama and working onsite is a requirement of the job. After completion of probationary period, may work up to 2 days hybrid remote with supervisor's approval.

Why Should YOU Choose Auburn University?

• 
  At Auburn, our work changes lives. We are dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research and scholarship and selfless service.


• 
  Competitive state benefits including retirement plan vesting at 10 years of service, generous leave accrual, and parental leave opportunity.


• 
  Auburn University tuition assistance for yourself and your dependents. Employees can take 15 hours of classes for free, and dependents receive a 50% tuition waiver.

About Auburn: Auburn was named by Forbes Magazine as one of the state of Alabama's best employers, with employees staying an average of ten years! Learn more about Auburn's impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn

It's a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We're proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you're new to Auburn, we'd love to introduce you. If you're already acquainted with Auburn, we'll keep it simple: it's time to come home!

Formal AU Title: Associate Systems Engineer or Systems Engineer

Essential Functions

• Provide subject matter expertise on service management best practices, work with colleagues to improve work processes, and provide accurate configuration details to enable the administrative leadership to make information-based decisions.


• Work closely with team members to administer and manage healthy ServiceNow instances, including the platform, Service Portal, mobile application, and MID servers.


• Provide leadership in the efforts of configuration management, change management, workflows, and process management.


• Help oversee the Configuration Management Database, administer the related operational functions and integrations, and collaborate with the technical staff to account for, manage, and protect the integrity of Configuration Items through the service lifecycle.

Note: A rarely used, limited on-call rotation with other team members is required for upgrades and emergencies.

Minimum Qualifications

Minimum Qualifications

This position is advertised at two levels:

Associate Systems Engineer (MA45):
High school diploma and 8 years of relevant experience OR
Associate's degree and 4 years of experience OR
Bachelor's degree and 0 years of experience.

Systems Engineer (MA46):
High school diploma and 11 years of relevant experience OR
Associate's degree and 7 years of experience OR
Bachelor's degree and 3 years of experience.

Relevant IT experience in the administration of distributed computer systems

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

• Basic understanding of server infrastructure and operating systems.


• Ability to test and troubleshoot vulnerabilities in software and hardware.


• Ability to implement software and upgrade firmware.


• Ability to recognize, analyze, and solve a variety of problems.


• Ability to effectively communicate technical concepts to a non-technical audience.

Minimum Technology Skills

• Strong technical aptitude and computer skills.

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

• ServiceNow System Administrator Certification


• ITIL Certification


• Common Service Data Model working knowledge


• Experience in programming and web development; specifically, JavaScript, Angular, REST-based web services, SOAP

Posting Detail Information

Salary Range

$45,300 - $94,000

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

City position is located in:

Auburn

State position is located:

Alabama

List any hazardous conditions or physical demands required by this position

Posting Date

08/05/2024

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/47447

Documents Needed to Apply

Required Documents

Resume

Cover Letter

Optional Documents

Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.

• LinkedIn
• AcademicKeys
• The Chronicle of Higher Education
• DiversityJobs
• HigherEdJobs
• HERC (Higher Education Recruitment Consortium)
• Indeed
• RecruitMilitary
• The Tuskegee News
• Professional organization or journal
• Veterans Assistance Services
• Disability Assistance Services
• State Employment Service
• Social Media
• AU Job Bulletin
• Notified by an Auburn employee
• College or university Career Services
• I went to the AU Employment Website directly (www.auemployment.com)
• Other

* Please select the answer that best describes your current employment relationship with Auburn University:

• Current full-time Auburn or AUM employee within probationary period
• Current full-time Auburn or AUM employee outside of probationary period
• Current part-time Auburn or AUM employee
• Not an Auburn or AUM employee

* Do you have a high school diploma or equivalent?

• Yes
• No

* Are you currently legally authorized to work in the United States?

• Yes
• No

* Working onsite is a requirement of the job. Can you reliably commute or relocate to Auburn, Alabama given this requirement?

• Yes
• No

* This position is not able to provide sponsorship. Will you now or in the future require sponsorship for employment visa status (e.g. H1B1)?

• Yes
• No