Program Support Specialist | University of Colorado, Colorado Springs - Military Veterans

Program Support Specialist - 34561 University Staff Description Program Support Professional Department of Electrical and Computer Engineering Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies! Who We Are The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Program Support Professional to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students. The work location for this position is on-site . This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions. At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery--a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle. Salary Range : $36,000 - $45,115 annually . Compensation will be commensurate upon experience and qualifications. Benefits at a Glance At UCCS, our employees are our most valued asset. We're proud to offer: Generous Time Off : Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave. Robust Health Coverage : Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices. Financial & Retirement Benefits : Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options. Further Your Education : Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth. Wellness & More : From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development. Want to know your total compensation? Use our calculator to get the complete picture! Summary This position is responsible for a wide range of support including academic, administrative, and student services functions. Work involves exercising discretion, analytical skill and personal accountability to the department chair, faculty, and online graduate programs. This position makes decisions in organizing and establishing work processes to ensure delivery of the program's educational, research and service activities, independently resolving problems as they arise, exercising a high level of judgement, independent thought and decision-making. Essential Functions The duties and responsibilities of the position include, but are not limited to: Serves as primary point of contact for faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department. Providing guidance and recommendations as needed. Initiates and maintains communication with students, faculty, staff and other stakeholders regarding departmental updates. Coordinates updates and edits program websites, college directory and online course offerings. Manages scheduling for all department classrooms and courses. Manages key and key card access to departmental buildings, rooms and spaces. Maintain and organize department office Monitors and coordinates course enrollment with faculty. Assist with logistics of special course offerings. Process and maintain records related to new programs, courses, and curriculum changes. Prepares reports and surveys regarding enrollment and statistical data as needed (accreditation, program assessment, etc) Coordinates meeting schedules for the department, organizes agendas, and transcribes meeting minutes. Maintains spreadsheets tracking student enrollment; facilitates student enrollment and assists with potential issues that deter enrollment. Prepares, prints, and analyzes student evaluations (FCQ's) and exit interviews for students each semester. Maintains policies and department level records including: laboratory usage contracts, student files, student progress, course files and updates, enrollment, course questionnaires, and assessment. Coordinates with the department, college, and campus HR on hiring of faculty, staff, lecturers, and hourly employees. Manages travel arrangements and reimbursements for faculty, students, and guests Prepares and analyzes course and projected course reports, class lists, and student evaluations Provides support and communication with the student organizations and faculty advisors. Creates and maintains spreadsheets to monitor department budgets and accounts. Works with personnel from other departments on campus to coordinate departmental activities, events, class scheduling and work orders. Manages and maintains program equipment, such as, but not limited to, copy machines, Scantrons and phones. Serves as a purchasing representative for the department, including grants, and manages shipping and receiving. Provide enrollment data and final grade submission information to lecturers for all program courses and ensure final grades are submitted correctly and on-time. Process volunteer and visiting scholar requests in coordination with college HR. Other duties as assigned. May include: purchasing and travel backup for college/departments, assisting with and/or attending internal and external events, assisting with accreditation projects, covering dean's office, graduate program support backup, and special projects as needed. Knowledge, Skills, and Abilities Ability to communicate effectively, both in writing and orally. Ability to establish and maintain effective working relationships with employees at all levels throughout the university. Outstanding customer service skills. Positive attitude and a willingness to help and be a team player. Demonstrated ability to exercise independent judgment; identify and resolve problems. Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint) Ability to work independently, multi-task and prioritize. Excellent organization and time management skill. Skilled in document management (creation, organization, maintenance, and dissemination). Acute attention to detail and follow-up required, along with the ability to move from one task/duty to another without errors despite frequent interruptions. Ability to be flexible and adjust quickly to shifting demands. Exercise judgment and independent initiative; handle time sensitive matters that require concise problem solving and confidentiality. Ability to adapt to changing software systems, embrace new technology and able to quickly learn new software applications and productivity tools. Demonstrated ability to exercise strict confidentiality Tentative Search Timeline Priority will be given to applications submitted b y: September 8, 2024. Potential interview dates: the weeks of September 16 and September 23, 2024. Potential start date: October 2024. UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices. UCCS is committed to providing reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify our office at hrhelp@uccs.edu . Qualifications Minimum Qualifications Applicants must meet minimum qualifications at the time of hire. Education: Bachelor's degree from an accredited institution. Experience: Experience with program coordination, business operations, or administrative support Preferred Qualifications Experience with maintaining compliance with complex rules, contracts, regulations and/or accreditation standards. Experience with creation of complex schedules and reports. Experience working in a higher education setting Experience with online programs Experience advising students Physical Requirements While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 20 pounds. To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands. Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources. Special Instructions to Applicants : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. When submitting the materials, check the Job Specific Attachments box next to each document in order for the search committee members to see your materials. Application Materials Required : Cover Letter, Resume/CV Application Materials Instructions : Applications submitted by 5:00 p.m. Mountain Time on September 8, 2024 will receive full consideration. * Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 34561). * Official transcripts will be required upon hire. * Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or cucareershelp@cu.edu. Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Job Category : Academic Services Primary Location : Colorado Springs Department : C0001 -- Colorado Springs Campus - 40042 - EAS-Administrative Operations Schedule : Full-time Posting Date : Aug 23, 2024 Unposting Date : Ongoing Posting Contact Name : Tarek Masaud Posting Contact Email : tmasaud@uccs.edu Position Number : 00734223