Parts Manager - Military Veterans

• Pay $40,000 - $60,000 / year

PURPOSE

Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes Parts Department processes. Attracts, retains, and effectively engages department personnel.

BASIC FUNCTIONS AND RESPONSIBILITIES

Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction

Executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals

Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures

Maintains and reviews monthly parts reports

Assists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable)

Assists with counter sales to support customer needs

Maintains all departmental tools, equipment, and vehicles in good working order

Submits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed

Promotes and merchandises parts and accessories, as required for part marketing plan

Executes annual Parts Department goals and budget, in alignment with the organizations financial and operational objectives
Performs other managerial duties, as required, and location functionality duties, as needed

Always conducts self so as to be an ambassador of the dealership

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

High School Diploma or equivalent experience

2+ year experience in Parts Department operations

Experience leading others

Ability to use standard desktop applications such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Basic understanding of financial principles relative to Parts Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills, required

Strong organizational skills and leadership abilities

Ability to operate a forklift, preferred

PHYSICAL DEMANDS

Weight Requirements: Lifting up to 50 lbs.

Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time

Visual: Working with PC, smart devices, and close detailed work

Driving: Occasional Short and long distances

Dexterity: Ability to grasp and manipulate standard tools and office equipment

Noise: Medium to High