Additional Information About the Role

BJC HealthCare is seeking a Full-Time Patient Service Rep (PSR) at our Outpatient Internal Medicine Specialists (3009 N Ballas Rd, Suite 390C, St. Louis, MO 63131)

Position Details:

Shift Day Hours: Monday - Friday (7:00am-3:30pm or 8:30am-5:00pm)

Able to attend once a month staff meetings until 5:30pm

Prepare for patient arrival by pre-registering and verifying insurances

Welcome patients

Register patients upon arrival, which includes verifying health insurance payment information, collecting payments, and updating patient demographics

Previous PSR and/or healthcare experience (preferred)

customer service experience

If you have experience in one of the below areas, you could be a great fit:

Patient Advocate

Patient Service Specialist

PSR

Patient Access Rep

Medical Receptionist

Next Steps:

If selected to move forward with Interview Process, a Talent Advisor will contact you via email for a scree

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Internal Medicine Specialists is located in Town & Country, MO on the campus of Missouri Baptist Medical Center and focuses on Internal Medicine and Geriatrics.

Preferred Qualifications

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

Handles telephone calls from patients and staff; forwards calls requiring triage.

Performs receptionist duties with close attention to detail and professionalism.

Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.

Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.

Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Pension Plan/403(b) Plan funded by BJC

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation, sick days, holidays and personal time

Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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