Enterprise Infra Mgr Sr (Enterprise Accessibility Manager Sr) - Military Veterans

PNC External

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Enterprise Accessibility Manager Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH or Dallas, TX or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

PNC is looking for an experienced, senior accessibility leader to provide strategic direction and leadership related to the selection, implementation, and administration of accessibility and accommodations technology services across PNC's workforce. You will be a trusted, respected, partner that works closely with either UX Design Professionals, Product Managers, and Engineering supporting our products, or in collaboration with internal teams including but not limited to Marketing, HR, Diversity & Inclusion and General Counsel supporting business readiness and employee experience initiatives.

You will leverage your hands on expertise and thought leadership in accessibility technologies to ensure a seamless adoption and maturation of PNC's enterprise accessibility program.

Responsibilities:
* Collaboration with stakeholders to develop a comprehensive workforce accessibility strategy aligned with PNC's business goals and industry best practices.
* Provide a clear vision and roadmap for PNC's accessibility offerings that not only enables, meets the demands of our customers, but also enables the development of products that are flexible, scalable, and maintainable.
* Assess accessibility work efforts, establish timelines to complete those work efforts, and direct the accessibility team to meet those committed timelines.
* Lead in architectural decisions and strategies for PNC's accessibility technology and services.
* Establish and enforce governance policies, ensuring compliance with security, risk and regulatory standards.
* Lead a high-performing accessibility engineering and operations team, provide mentorship, and foster a culture of inclusion, innovation, and continuous improvement.
* Proactively develop systems and services to determine and incorporate best practices; partners with senior management team, colleagues, and stakeholders to identify and eliminate barriers to continually innovate and deliver accessible services in the most inclusive manner.
* Provide the day-to-day support of PNC's accessibility platforms and technology.
* Engagement, empathy, and etiquette skills, with experience of working with sensitive subject matter and/or employees and partners.
* Taking an informed approach while working with emotive or highly sensitive topics.

Required:
* At least 7 years of experience in accessibility technology supporting deaf/hard of hearing, blind/low vision, physical disabilities, and non-apparent disabilities.
* At least 5 years of experience in accessibility technology, including extensive experience with digital assistive technology (ex: JAWs, Axe DevTools, NVDA, SonicCloud, Dragon Naturally Speaking, Braille terminals, closed caption services, headsets, screen magnification hardware) required.
* Knowledge of document accessibility and remediation, including Portable Document Files (PDF).
* Knowledge of U.S. and international accessibility standards required.
* A proven track record of successfully leading and delivering accessibility adoption projects in a senior leadership capacity within a regulated industry.
* Exceptional leadership, communication, and team-building skills.Job Description

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Leads infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Leads stable and secure environment, incident management, product health/patching, and the asset management lifecycle. Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Designs best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

CompetenciesHardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology IntegrationWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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