Platform Manager – Digital Rep CoPilot - Military Veterans
at Takeda Pharmaceuticals North America, Inc.
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Job Description
Platform Manager – Digital Rep CoPilot
Takeda Pharmaceutical
USA - MA - Cambridge - Kendall Square - 650
About the role:
As the Global Platform Manager for Field Team User Experience & Copilot capabilities working in the CRM Platforms team, you will own and manage the design, development, enablement, and support of Takeda’s Field Team Field Team User Experience & Copilot capabilities. In this role, you will drive Takeda’s Data and Digital mission through the development and adoption of advanced and innovative User Experience for field teams, including GENAI based co-pilot capabilities, that align to business needs, best practices as well as enterprise architecture principles.
Drive innovation and continuous improvement of field team user experience and copilot capabilities in the form of setting up simple, interactive and intuitive UI/UX features, user prompt engineering for field teams, and related LLM models according to business demand, prioritized use cases as well as enhancing the existing technology stack.
Enable stakeholders (both within and outside of Takeda) to consume Takeda’s Global CRM capabilities, including the new UI/UX and copilot capabilities.
Oversee day-to-day operation of Takeda’s various field team UI/UX and co-pilot use cases, including platforms and services, to ensure all components work reliably and securely.
Socialize changes to existing and new capabilities, tools, components, and consumption models to stakeholders (both within and outside of Takeda) to drive CRM and Field Team co-pilot adoption and stakeholder satisfaction.
Prioritize a global backlog for CRM UI/UX and co-pilot product enhancements and operational needs and manage a DevOps Platform POD within our delivery center to deliver on the pirotized backlog.
How you will contribute:
Partner with global and regional stakeholders to understand business strategy and design solutions aligned to business needs.
Develop and own the Prompt and LLM tools and platforms capability roadmap, related to field teams and driven by business demand and strategic imperatives.
Own and deliver roadmap initiatives in partnership with internal and external stakeholders through agile delivery teams.
Drive alignment of proposed solutions according to enterprise standards as well as alignment with Takeda architectural, security, privacy, and quality standards.
Lead business case development process by designing and documenting proposed solutions in alignment with business demand.
Provide technical and functional support for Field Team User Experience & Copilot capabilities related to field rep, MSL, market acces personas.
Partner with DD&T and business stakeholders to enable the consumption of copilot capabilities.
Develop scalable services and platform operational/ governance processes to ensure smooth day-to-day operations in partnership with IT, business, and other key stakeholders.
Act as the SME (architectural consulting, provide insight to industry trends) for all Commercial and Medical copilot projects and capabilities (Veeva CRM, Salesforce Einstein AI, Salesforce CDP, Databricks) in collaboration with various stakeholders.
Establish and institutionalize regular end-to-end KPI reviews for solution adoption, and continuous solution improvement process.
Minimum Requirements/Qualifications:
Bachelor's degree in Computer Science and/or Digital Marketing related fields or equivalent experience.
10+ years of relevant of experience implementing CRM solutions at an enterprise level in a regulated environment.
2 years of experience in designing LLM models, prompt engineering and copilot solution in Pharma space.
Strong focus/knowledge on user exeprfience design for field teams or similar personas.
Strong understanding of CRM processes, flows covering across different persona – Medical, Commercial, Market Access, Ethics and Complaince.
Strong “soft skills” and English communication skills..
Experience with LLM, Salesforce CDP, Salesforce Einstein, Concept of Vector DB, Salesforce or Veeva CRM.
Experience of working with global teams and experience of working in international, multi-country, multi-cultural environment.
Experience working in a life sciences environment strongly preferred.
Experience working in an agile environment strongly preferred
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Cambridge, MAU.S. Base Salary Range:
$149,100.00 - $234,300.00The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Cambridge, MAWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeCambridge, MA
We strive to transform lives. While the science we advance is constantly evolving, our core purpose is enduring. For more than two centuries, our values have guided us to do what’s right for patients and for society. We know that changing lives requires us to do things differently. We start by listening to and addressing what really matters to patients, the people who love them, and those in the healthcare system who provide care. And that’s what inspires us all to be bold, push boundaries and set new standards that open up greater opportunities.