Credit Manager - Military Veterans

Job Title: Credit Manager

Reports To: CFO

Department: Credit, (10), Exempt

Location: Riverview

Summary of Primary Functions :

Dobbs Equipment is looking for a Credit Manager. This position will be responsible for managing the credit risk and receivables of an assigned area with the objectives of maximizing profits and increasing profit share. This position also has oversight for the Retail Finance activities that provide our customers with financing of the equipment, parts, service, and rentals purchased from Dobbs.

Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. ( Other duties may be assigned)

• Lead Credit team, including development/coaching and training of staff, in support of achieving the goals of the credit department related to the collection of receivables, credit/account establishment, resolving account issues, and effective utilization of credit and collection financial resources.


• Responsible for establishing Dobbs Equipment credit policies and procedures based on the companys risk appetite and economic environment, as approved by the companys senior leadership.


• Build and maintain strong working relationships with internal business partners (VPs, GMs. sales and operations), utilizing clear and frequent communication.


• Develop, prepare, and review daily, weekly, and monthly reports related to outstanding receivables. Prepare, schedule, and lead weekly/monthly calls with branch management to review past-due customer accounts.


• Manage the collections on difficult and complex customers; including the use of Notice to Owner, Release of Lien, and Notice of Non-Payment. Preparation and sending of collection and demand letters as needed Manages legal and third-party collection activity once placed with outside collections or legal counsel.


• Manage assigned accounts to maintain low levels of delinquency. Collects large and complex past-due accounts utilizing technology and collection strategies. Gathers relevant market information and negotiates payment plans with past due customers. Customer visits as needed.


• Establish credit limits, as well as increases and decreases when needed. Review, and approve/decline credit terms, override requests and customer payment plans.


• Manage collection agency and legal account activity. Collaborate with attorneys on legal actions including demand letters, lawsuits and judgments.


• Ongoing credit analysis of new and existing customers utilizing financial statement analysis, credit bureau reports, customer history, and branch feedback. Establish credit limits, as well as increases and decreases when needed, credit terms and override requests.


• Utilizing tools to secure transactions with liens and file UCCs as needed. Prepares release of liens, notice of non-payments, proof of claims, and sworn statements of accounts, as needed. Communicates and provides mentoring to Branch Administrators regarding notice to owner, lien, bond and/or release of lien issues.


• Analyzes and prioritizes litigated and defaulted accounts according to the level of risk and exposure. Makes recommendations to corporate management on engagement and resolution. Prepares bad debt write-off requests for non-finance charge related bad debt.


• Utilize Collection Management System (CMS) consistently to assure appropriate notes are made on account activity.


• Assists with account reconciliation and resolutions for misapplied cash.


• Manage customer PowerPlan and interal credit line based on needs. Assists in obtaining required documentation for PowerPlan as requested.


• Direct communication with customers regarding account standing, providing necessary documentation to resolve any outstanding issues.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Drivers License


• Management experience


• Credit/Collections experience

Education, Skill, and/or Experience Requirements :

• College Degree in Finance/Accounting or a minimum of three years in Credit and Collections.


• Ability to communicate effectively (verbal and written) with teammates and customers.


• Strong problem-solving skills.


• Must be able to self-manage/self-motivate.


• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Quick learner with the ability to think out of the box.


• Positive attitude, good organizations skills.


• Understanding of credit and collections. Strong ability in negotiation and conflict resolution skills.


• Ability to multi-task in a fast-paced environment with proficient follow-up.


• Ability to manage positive relationships, both internally and externally, and holding teammates and customers accountable.


• Good understanding of credit reporting agencies such as Equifax and Cortera, as well as basic understanding of financial statements.


• Willingness to travel as needed, up to 25%.


• Knowledge of related federal and state laws affecting and governing collection activity.


• Knowledge of related federal and state laws affecting bankruptcy.


• Knowledge of Uniform Commercial Code (UCC)-Revised Article 9 or equivalent legislation.


• Ability to multi-task in a fast-paced environment.


• Ability to manage relationships, both internally and externally, and holding teammates and customers accountable.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, and color vision.

Were an Equal Employment Opportunity and Affirmative Action Employer:

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individuals qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Notice to Applicants: We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.