Product Manager, Research Computing Products | Harvard University Business School - Military Veterans

Position Description Are you excited by the idea of managing products at the intersection of research computing and higher education? Do you have a passion for overseeing advanced computing products that enable groundbreaking research? If so, consider joining our team as a Product Manager in Research Technologies in the Harvard Business School (HBS) Information Technology (IT) Department. This role supports HBS's mission to advance research by providing state-of-the-art computing resources and services to the HBS research community and collaborators. Reporting to the Managing Director, Research Technologies in HBS's IT department, the Product Manager defines product strategies and engages with faculty and partners to define the functionality and roadmaps for our research computing platforms and products. The Product Manager collaborates in the design, development, testing, delivery, and support of high-quality and innovative research computing products that advance HBS's research mission. They oversee the research product and service deployment and support in both on-premises and cloud environments. They are responsible for ensuring that research computing products and services meet the faculty's research goals and comply with IT standards. The ideal candidate will be an agile self-starter who maintains focus when handling product ambiguity, a skilled communicator who is effective in navigating stakeholder relationships, and a strategic problem-solver with product management and service experience. Responsibilities: Establish and maintain stakeholder relationships with faculty, HBS IT teams, and other partners to translate research needs into product requirements and scoping Build a deep understanding of specific research activities through regular engagements with Research Computing Services (RCS) and researchers Work at an expert level within a team on all phases of the product lifecycle and consider the business implications of technology applications to the current and future research environment Own and drive the long-term strategic roadmap for research computing products in alignment with the strategic direction of the Managing Director, Research Technologies Gather, analyze, and prioritize requirements by advocating for and maintaining empathy for all stakeholders with an enthusiasm for design thinking Simplify problems and write clear, detailed requirements in easy-to-understand language for engineers and researchers As the product owner, be the voice of the researchers when working with the rest of the product team; conversely, be the voice of the project team when negotiating deliverables with researchers Lead the work with vendors and software developers to build product with researchers to ensure that modern standards of reproducible research are maintained Oversee the service management of research computing products, ensuring reliable and efficient delivery of services to faculty and researchers Develop and maintain end-user documentation, communications, and refining internal processes Contribute to product quality measures and budget planning Monitor product performance and usage metrics to identify trends, patterns, and potential areas for optimization Assist in training and deployment of initiatives and services for researchers via team engagement and collaboration with RCS, HBS IT, and other service partner staff Complete other responsibilities as assigned Basic Qualifications Minimum of seven years' post-secondary education or relevant work experience Additional Qualifications and Skills The following are preferred: At least three years' product management experience, preferably within research computing or related field with a strong understanding of the research environment and the needs of faculty and researchers Experience with agile methodologies and experience managing products through the entire lifecycle Detail-oriented with the ability to think proactively, suggest solutions, and manage multiple competing priorities simultaneously Strong analytical and problem-solving skills, with the ability to simplify complex problems and develop clear, detailed requirements Demonstrated product and service mindset and the ability to act as a trusted advisor Experience in stakeholder management, with the ability to build and maintain effective relationships Effective written and verbal communication skills as well as demonstrated presentation and negotiation abilities Certificates and Licenses The following are preferred: Agile Product Owner or relevant certification Working Conditions Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required Additional Information This role is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA-based campus. HBS expects all staff to be onsite at least three days per week and for departments to provide onsite coverage Monday - Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice. We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role. Harvard Business School will not offer visa sponsorship for this opportunity. Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment . Benefits We invite you to visit Harvard's Total Rewards website (