Director, Service Transformation & Decision Engineering - Military Veterans
at Spectrum
Company Overview
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
The Director of Service Transformation & Decision Engineering- This role is essential to building out the Decision Engineering org to further support Customer Operations and Sales and Retention. It will serve a strategic role regarding platform intake, technical business analysis, technical program management, and supporting the delivery team. They will be responsible for partnering with and ensuring alignment and transparency with business stakeholders, cross functional IT teams, and IT leadership.
WHAT OUR DIRECTOR, SERVICE TRANSFORMATION ENJOYS MOST
· Actively and consistently support all efforts to simplify and enhance the customer experience.
· Drive intake and technical program management with clear and transparent reporting on progress, estimates, issues, etc.
· Develop and or optomize processes and controls for use case intake, evaluation, prioritization, and reporting
· Build / lead a technical BA team to vette business requests / user stories and create actionable technical requirements
· Coordinate with Delivery and Operations team on post launch operations (monitoring, change management, and support).
· Work with delivery team and across IT in creating LOE’s
· Work with Architecture team in leading internal continuous improvements.
· Works with senior leadership, peers, and business Consultants to develop program direction and changes.
· Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
· Partners with senior level management with minimal direction. Foster a culture of consistency, accountability, and continuous improvement.
· Assist in the management of capital budget, operating budget, and expense management for assigned area.
· Perform other related duties, as assigned
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
Management/leadership experience - 7+ years
Managing service delivery programs and/or Operations - 8+ years
Telecommunications Industry experience preferred - 5+ years
Leading and implementing pre and post deployment assessment and analysis experience
Education, Certification & Licenses:
Bachelor’s degree in a related field or an equivalent combination of education, training, and experience
Technical skills:
Demonstrated knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
Skills:
Knowledge and extensive experience with user acceptance and operational readiness testing practices
Abilities
Ability to read, write, speak and understand English
Ability to build high performance teams
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to define key performance indicators/metrics
Ability to effectively analyze and interpret data
Ability to show judgment and initiative to accomplish job duties
Ability to document, prepare, and deliver data-driven presentations
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders and build consensus
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to develop strong working relationships with peers and business partners
Ability to manage multiple projects simultaneously, monitor progress, resource usage and quality
· Travel Ability:
Office Environment
Schedule:
Full time
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
Education:
o Master’s degree
SPECTRUM CONNECTS YOU TO MORE
Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Total Rewards: See all the ways we invest in you—at work and in life
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CSU701 2024-34183 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Stamford, CT
![Spectrum](https://rm-core-production.s3.amazonaws.com/logos/226/large_Reverseblank_logo_210x210.png)
At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.
We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:
· Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.
· Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.
· Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.
· Plus, we have a dedicated Military Talent Attraction Team.
We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Some of our top career opportunities include:
· Human Resources
· Project Management
· Network Engineering
· Physical Security
· Customer Service/Contact Center
· Field Technician
· Sales
· Summer Intern (Active Students, Rising Jr. or above)
Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards
You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting
Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.