Supervisor | Call Center - Military Veterans
at Act One
AppleOne is proud to present:
We are seeking a dynamic and experienced Call Center Supervisor for a healthcare services company placed at San Juan,PR.
The ideal candidate will be responsible for overseeing daily operations, motivating agents, and ensuring exceptional customer service.
*Previous experience as a call center supervisor*
Responsibilities:
- Manage and supervise a team of call center agents
- Develop and implement performance metrics and goals
- Monitor call quality and agent performance
- Resolve customer issues and complaints efficiently
- Ensure adherence to company policies and procedures
Qualifications:
- Previous experience as a call center supervisor
- Ability to work in a fast-paced environment
- Proficiency in Spanish and English (both verbal and written)
Schedule: - Monday to Friday: 9:00 AM - 11:00 PM - Saturday: 9:00 AM - 7:00 PM
If you are a results-oriented individual with a passion for customer service, we encourage you to apply.
#2233
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Manager (Manager/Supervisor of Staff)
San Juan, San Juan
The ActOne Group is a global leader in the human resources industry that specializes in partnering with firms looking to optimize human resource talent management. For nearly 50 years, we have found success by focusing our energy on three distinct business categories: Workforce Solutions, Staffing Solutions and Business Solutions. Today, The ActOne Group has over 13,000 clients and 2,500 employees located throughout the United States, Canada, Puerto Rico, India, Brazil, South Korea, Germany, Denmark and the United Kingdom. We are a privately-held California corporation that bears the distinction of being the largest zero-debt, woman- and minority-owned workforce management company in the United States. WORKFORCE SOLUTIONS AgileOne combines best-of-breed talent acquisition technology with an experienced managed services team to create a valuable workforce technology solution. We help organizations streamline processes, from the automation of requisitions and time-card management, to supplier relationship support, accurate invoice processing and real-time, customized reporting. STAFFING SOLUTIONS We are one of the Staffing Firms in the U.S. and provide services under these brands: - AppleOne Employment Services - AllSTEM - All's Well Health Care Services - ActOne Executive Search BUSINESS SERVICES - A-Check America - AppleOne Payroll & Tax Filing - CTA Travel - full service travel agency - ActOne Government - ATIMS - AllCare