Customer Service Representative (CSR) - Military Veterans
at ConGlobal
Overview
ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We're currently seeking a Customer Service Representative.
The CSR's primary role is creating and fostering a strong relationship between ConGlobal and our Customers.
Responsibilities
Customer Service Representative
- Maintains accurate records of customers' equipment inventory and relevant activities
- Develops and maintain effective, professional communications with customers
- Maintains accurate records of all inbound and outbound equipment
- Inputs repair estimates for Owner of equipment
- Obtains requisite approvals from Leasers and/or Owners
- Schedules equipment surveys
- Adjusts repair estimates per instructions from surveyor/owner/leaser
- Updates TEC when equipment is repaired
- Prepares billing paperwork for repaired units daily
- Responsible for monthly storage and handling billing reports
- Coordinates scheduling of on-hires with yard supervisor
- Works with shop supervisor to prioritize equipment repair
- Updates TEC system with sales equipment repairs and movement
Qualifications
- Must have a high school diploma or equivalent education
- Should be computer literate familiar with Microsoft software
- Energetic and customer driven
- Good organizational skills
- Effective verbal and written communications
- Courteous customer communication skills
- Must have a valid driver's license
- Consistently exhibits satisfactorily levels of performance
- Hours are Monday-Friday 7am-5pm
Savannah, GA
ConGlobal is North America’s leading operator of intermodal, finished vehicle, and depot service terminals. With operations in over 120 locations across the US, Mexico, and Costa Rica and over 50 years of industrial experience, ConGlobal serves as the industry’s go-to expert in terminal operations. ConGlobal's service and product offerings anchor on complementing specialized industrial equipment operations with advanced, technology-enabled systems and processes.