Administrative Assistant - RVP - Military Veterans

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

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  Success. Our winning team pursues excellence while learning and evolving


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  Career growth. We develop industry leading talent because Ross grows when our people grow


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  Teamwork. We work together to solve the hard problems and find the right solution


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  Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
Provide secretarial/administrative and technical support to Regional Vice President and provide assistance to District Managers as required. Handle customer complaints.

ESSENTIAL FUNCTIONS:

Administrative

• Performs general secretarial/administrative duties to include: answering phones, word processing, creating spreadsheets, processing mail, supply ordering, filing and preparing/interpreting reports.


• Compiles weekly/monthly/quarterly District/Regional reports including Management Training Reports, personnel rosters, Star and Store Visit results and Field survey data.


• Makes conference call, meeting and travel arrangements as needed.


• Works independently on various long and short-term projects pertaining to Operations. Coordinates multiple projects and tasks and re-prioritizes as necessary. Accepts special assignments as directed.


• Communicates general information to Field Management and collects follow-up with an attention to detail.


• Handles confidential information with discretion, i.e., Field Management performance appraisals, salary information, etc.


• Reviews and audits all in-coming expense reports prior to Regional Vice President approval. Also researches monthly P & L statements.

Customer Service

• Interfaces with and provides support to Regional Vice Presidents, Zone Directors, District Managers and other administrative assistants in Store Operations. Serves as the main point of contact for the Regional Office and represents the Office with a high level of customer service.


• Handles customer complaints for the Region, researching and responding to all issues as needed.

COMPETENCIES:

• Customer Service


• Planning and Organizing


• Adaptability


• Communication


• Independence

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Minimum five (5) years of experience in an executive secretarial/administrative position and some supervisory responsibility.


• Business School education preferred.


• Strong communication skills (both oral and written).


• Minimum typing speed of 60 wpm with accuracy.


• Proficiency in Windows Microsoft Word and Excel, PowerPoint (for Windows), Outlook.


• Ability to work under the pressure of deadlines, prioritizing and multi-tasking as required.


• Ability to work independently

SUPERVISORY RESPONSIBILITIES:
None