Customer Care Manager - Military Veterans
at Lineage
KEY DUTIES AND RESPONSIBILITIES
- Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
- Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
- May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on-time turn for trucks, accurate receipt, and shipment of goods
- May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
- Enhance office productivity through proficient use of resources and tools
ADDITIONAL DUTIES AND RESPONSIBILITIES
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
- Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
- Proficient computer skills, including Microsoft Office Suite
- Ability to read, analyze, and interpret company policies, procedures, and agreements
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Strong conflict management skills, including those involving sensitive and complex matters
- Ability to work a flexible work schedule and shift, including weekends if needed
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
Pasco, WA
![Lineage](https://rm-core-production.s3.amazonaws.com/logos/12841/large_Screenshot_2021-07-16_100123.png)
Lineage is the industry’s leading innovator in temperature-controlled supply chain and logistics. Lineage’s expertise in end-to-end logistical solutions, its unrivaled real estate network, and its use of technology combine to promote food safety, increase distribution efficiency, advance sustainability, lessen environmental impact, and minimize supply chain waste. As a result, Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s Annual list of The World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
No doubt, the men and women who choose to serve in the armed forces are strong, passionate and committed to serving others. It is that sense of dedication and service that makes Lineage proud to welcome so many military veterans to our team.
At Lineage, we recognize the tremendous value of military veterans’ service – and therefore the unique skills and diverse experiences they bring to the table. We are proud to help eager veterans transfer those skills and experiences into on-the-job expertise here at Lineage.
From warehouse operations to engineering to human resources, Lineage has found time and again that veterans bring transferrable (and highly sought after) talent to the table whenever they walk in the door. That’s why Lineage is increasingly focused on bringing the best of the best from the veteran community into the Lineage family.