Field Service On-Site Manager - Linthicum, MD - (M2) - Military Veterans
at Applied Materials
Key Responsibilities
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
Executes escalation procedure.
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
Functional Knowledge
- Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.
Business Expertise
- Applies understanding of how the team relates to other closely related areas to improve efficiency of own team
Leadership
- Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines
Problem Solving
- Uses judgment to identify and resolve day-to-day technical and operational problems
Impact
- Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function
Interpersonal Skills
- Uses tact and diplomacy to exchange information and handle sensitive issues
May be required to interact with outside customers, vendors or suppliers
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
On-Site Position
Qualifications
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
4 - 7 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
YesU.S. Salary Range:
$76,000.00 - $104,500.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
]]>Linthicum Heights, MD
A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.
Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.
Employee Benefits:
- Dental Insurance
- Employee Assistance Program
- Life Insurance
- Paternity Leave
- Custom Work Station
- Disability Insurance
- Gym/ Wellness Reimbursement
- Health Savings Account (HSA)
- Maternity Leave
- Paid Time Off
- Sick Leave
- On Site Gym/ Fitness Classes, Clinic (Site Dependent)
What Happens After I Apply?
Once you click ‘Apply Now’ on an Applied Materials job posting, you will either be re-directed to fill out an application on Applied Materials' career page or be given a confirmation of submission. If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once Applied Materials reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win An Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!