Floating Resident Service Specialist - Military Veterans
at UDR, Inc.
UDR, Inc. and its affiliated companies are seeking a Floating Resident Service Specialist to join our teams in Towson and float to several apartment communities within the Towson area.
Key Qualifications:
- Minimum three years' experience in property management or related business operations.
- Minimum of two years of office experience is required.
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.
- Strong organizational, presentation and communication skills, with high professionalism.
- Proficient with MS Office and Outlook with competent general computer skills.
- Proficient with Web communications, publishing, usability and/or social media.
Essential Job Functions:
As a Resident Service Specialist, you provide team coordination to ensure high quality customer service. You ensure the Resident Service team completes every step regarding move-in coordination, OneSite responsibilities and customer service administration. You handle any walk-in resident concerns collectively with managers. You walk through the move-in ready apartment(s) to achieve optimal resident satisfaction. You coordinate responses to resident service issues as well as track and follow-up on move-in satisfaction. You also walk all amenities and problematic areas on a daily basis to address any deficiencies and follow-up with the service team until resolved. You provide support and act as back-up for the Leasing Consultants and Resident Service Coordinators.
Career Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We are proud to announce the promotion of 228 employees in 2020, that's an average of 19 associates promoted per month. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
About UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
Additional Benefits Offered:
• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match
Towson, MD
UDR, Inc. (NYSE:UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of December 31, 2016, UDR owned or had an ownership position in 49,907 apartment homes including 3,604 homes under development or in preferred equity investments. For over 45 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.