Customer Service Representative - Military Veterans
at Rollins, Inc.
Overview
At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
Apply in minutes from your mobile phone!
Responsibilities
As a HomeTeam Customer Service Representative, you can expect to:
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
- Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
- Resolving customer problems with invoices and billing questions
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner
- Enter service-related notes in system software
- Provide general marketing information to prospects and customers as requested
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
- Maintain customer files on computer and in filing system
- Validate technician paperwork for completeness and accuracy
- File Technician paperwork in customer files
- Update notes in system with technician and other employee customer information
- Print, distribute, and review service tickets for technicians
- Have a basic knowledge of technician’s job and processes of company's treatment processes
- Properly follow HomeTeam Pest Defense telephone etiquette procedures
- Ability to calm and diffuse angry customers
- Escalate appropriate inquiries or problems to managers
- Collect and reconcile payments received by technicians
There’s plenty of perks too!
- Competitive pay $$ plus bonus
- $35K-$36K
- Comprehensive benefits package including medical, dental, vision
- Company paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam?
- HomeTeam is the #1 pest management company to homebuilders
- Currently performs more the 2,000,000 services a year
- The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
- Pest Management Industry is growing and is a recession resistant line of business
Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Qualifications
Minimum Requirements:
- Must have 1 year of previous customer service experience
- Entry level customer service skill and technique
- Basic / entry level understanding of computers
- Entry level skill on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
Physical Demands / Working Environment:
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
San Antonio, TX
![Rollins, Inc.](https://rm-core-production.s3.amazonaws.com/logos/4379/large_Rollins__Inc._Logo.png)
Rollins, Inc. is a premier North American consumer and commercial services company. Through its famous brands like Orkin, LLC., HomeTeam Pest Defense, Clark Pest Control, Northwest Exterminating, Western Pest Services, Orkin Canada, The Industrial Fumigant Company, Waltham Services LLC., Crane Pest Control and TruTech LLC., the company provides essential pest control services and protection against termite damage, rodents and insects to more than 2 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa and Mexico from more than 500 locations.
Through formalized training, proven policy and procedures, and sound ethical practices, The Company's employees have been able to grow the business over more than a century from a one-man operation to what the Company is today. Our culture is evident and reinforced in many respects, one of which includes an anonymous hotline dedicated to solicit employees' concerns when they feel that our values are being threatened. Additionally, the Company has had a business ethic confirmation policy for several years requiring formal management acknowledgement of adherence to our procedures and value system.
We are proud of our culture and values and feel that they are the foundation that helps sustain our Company.
Company Philosophy
As the Company moves forward in the 21st Century, we are constantly challenged to make innovations to improve our sales and service programs through new technologies and processes. We view these as opportunities to increase shareholder value by building recurring revenue and realizing cost efficiencies where appropriate. As a company, we remain committed to providing our customers with the most extraordinary pest and termite control service available today.
Employee Benefits:
- Dental Insurance
- Employee Assistance Program
- Life Insurance
- Paternity Leave
- Custom Work Station
- Disability Insurance
- Gym/ Wellness Reimbursement
- Health Savings Account (HSA)
- Maternity Leave
- Paid Time Off
- Sick Leave
- On Site Gym/ Fitness Classes, Clinic (Site Dependent)
What Happens After I Apply?
Once you click ‘Apply Now’ on a job posting, you will either be re-directed to fill out an application on the associated careers page or be given a confirmation of submission. If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once they have reviewed your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win An Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!