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Service Manager - Military Veterans

at Rollins, Inc.

Overview

Ready for your next career opportunity? Look no further, The Turtle is looking to hire you!

You enjoy the outdoors, finding unique ways to solve an issue, and helping people; we enjoy creating extraordinary experiences, growth opportunities, and a fun place for a career for our team. Together? McCall could be the career match you’ve been looking for.

McCall will invest in your training as exterminating experience is not required to join our team!

Apply in minutes from your mobile phone!


Responsibilities

With McCall, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Turtle! Company-provided truck, gas, and phone. Benefits including a 401(k) with a company match. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you a hard worker? Can you follow direction, adapt to change, and solve problems? Are you organized, friendly, and motivated to succeed? That’s a great place to start.

 

Your Principal Duties and Responsibilities:


  • Perform supervisory functions (training, review of work, approval of timesheets, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees)

  • Ensure accounts are scheduled and serviced in a timely, efficient and professional manner

  • Observe technicians in field operations

  • Assist technicians in trouble shooting Difficult situations

  • Resolve customer concerns and issues

  • Vehicle Inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried

  • Maintain verifiable training records 

  • Ensure compliance with FDAC regulations

  • Communicate progress, concerns, and or problems with Branch Manager daily

  • Build strong relationships with internal and external customers

  • Perform QC Inspections

  • Perform production work as needed

  • Assist with routing and supervision of technicians to achieve high levels of productivity

THE MCCALL WAY

 

OWN IT

We strive to create a culture of ownership, where all feel empowered to take initiative on what they can control: their customers, routes, teams, communication, and professionalism.

ASPIRE TO BE EXCEPTIONAL
We recognize that success comes from setting ourselves apart and offering exceptional service, support, and experience to our customers and teammates. We aim to make a difference and leave a positive impact on our team, customers, and community through every interaction
CUSTOMER FIRST, TEAM ALWAYS

Providing exceptional service begins with honoring, appreciating, respecting, and caring for our teammates who will make a difference with our customers daily.

We embody a culture of respect, inclusion, and dignity.
DO WHAT IS RIGHT
Regardless of how difficult it can be, we look to do what is right by our team, customers, and ourselves. We act with integrity; we do what is right even when no one is watching
FUTURE FOCUSED
We recognize that change is the only way to grow, so we remain focused on the future to help influence a positive impact. We utilize the latest tools and technology to deliver exceptional service to our valued customers


Qualifications

What you need:


  • High School Diploma or equivalent required

  • Must be 18 years of age

  • Valid driver’s license required

  • Ability to work in the field independently and manage route-based assignments

  • Knowledge of PestPac preferred but not required

  • Self-motivated and able to work in a fast-paced environment

  • Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:


  • Safely use a ladder within the manufacturer's weight capacity

  • Lift and carry up to 50 lbs.

  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.

  • Ability to work in all types of weather conditions

  • Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

 

McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

Tampa, FL

Rollins, Inc.

Rollins, Inc. is a premier North American consumer and commercial services company. Through its famous brands like  Orkin, LLC., HomeTeam Pest Defense, Clark Pest Control, Northwest Exterminating, Western Pest Services, Orkin Canada, The Industrial Fumigant Company, Waltham Services LLC., Crane Pest Control and TruTech LLC., the company provides essential pest control services and protection against termite damage, rodents and insects to more than 2 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa and Mexico from more than 500 locations.

Honesty and Integrity

Through formalized training, proven policy and procedures, and sound ethical practices, The Company's employees have been able to grow the business over more than a century from a one-man operation to what the Company is today. Our culture is evident and reinforced in many respects, one of which includes an anonymous hotline dedicated to solicit employees' concerns when they feel that our values are being threatened. Additionally, the Company has had a business ethic confirmation policy for several years requiring formal management acknowledgement of adherence to our procedures and value system.

We are proud of our culture and values and feel that they are the foundation that helps sustain our Company.

Company Philosophy

As the Company moves forward in the 21st Century, we are constantly challenged to make innovations to improve our sales and service programs through new technologies and processes. We view these as opportunities to increase shareholder value by building recurring revenue and realizing cost efficiencies where appropriate. As a company, we remain committed to providing our customers with the most extraordinary pest and termite control service available today.

Employee Benefits:

  • Dental Insurance
  • Employee Assistance Program
  • Life Insurance
  • Paternity Leave
  • Custom Work Station
  • Disability Insurance
  • Gym/ Wellness Reimbursement
  • Health Savings Account (HSA)
  • Maternity Leave
  • Paid Time Off
  • Sick Leave
  • On Site Gym/ Fitness Classes, Clinic (Site Dependent) 

What Happens After I Apply?

Once you click ‘Apply Now’ on a job posting, you will either be re-directed to fill out an application on the associated careers page or be given a confirmation of submission.  If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once they have reviewed your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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