Lead, Network Field Services | University of California San Francisco - Military Veterans

The Network Field Services Lead will orchestrate and elevate the capabilities of a team of Field Technicians, who are pivotal in managing the logistics, installation, enhancement, and resolution of issues pertaining to both wired and wireless network infrastructures across the university campus. This encompasses a broad spectrum of network assets including, but not limited to, switches, routers, wireless access points, and structured cabling systems. In this strategic role, the Lead will engage in high-level collaborations with customers, internal staff, vendors, and key stakeholders to meticulously evaluate, analyze, and address hardware and software network inquiries and challenges. A critical aspect of this position involves ensuring that the network field team consistently adheres to established service level agreements and maintains operational excellence. During network crises, the Lead is expected to act swiftly and decisively to mitigate disruptions and minimize downtime, thereby safeguarding the continuity of campus operations. Furthermore, the Lead will maintain robust communication channels with other IT divisions, delivering comprehensive reports on network performance metrics and incident management, and will supervise the development and delivery of customer training programs to enhance user engagement and system proficiency. The Network Field Services Lead will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $105,900 - $225,900 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html